Network Operations Center Technician

Shifts:1st Half of the Week – 2nd ShiftSunday: 7:00 PM – 7:00 AMMonday: 1:00 PM – 11:00 PMTuesday: 1:00 PM – 11:00 PMWednesday: 1:00 PM – 11:00 PMWeekend 2nd Shift Friday: 1:00 PM – 9:30 PMSaturday: 7:00 AM – 7:30 PMSunday: 7:00 AM – 7:30 PMMonday: 1:00 PM – 11:30 PMSalary: $26/hr-OT-firm on 40 hours a week but OT eligibleJOB DESCRIPTIONAn employer is looking for a NOC Help Desk candidate in the Tampa, FL, area. The candidate will be working in a NOC that doubles as a call/support center for their customer. This position focuses on tier 2 network troubleshooting support. The candidate will be responsible for working on any escalated tickets as well as network monitoring.REQUIRED SKILLS AND EXPERIENCE- 2+ years of experience within a helpdesk environment- Good understanding of network troubleshooting to include connectivity and latency- Understanding of ports, protocols, IP addresses- Basic Windows and Linux commands- Excellent communication and customer service skills- must be comfortable working the overnight shift: Wed-Fri 9pm-7am and Sat 7pm-7amNICE TO HAVE SKILLS AND EXPERIENCE- Physical security experience (access controls, CCTV, cameras, etc)- Data center experience- IT certifications (A+, Network+, Security+)