Network Operations Manager

NOC Manager

Location: RemoteLanguages: Spanish & Portuguese (mandatory), English (B2)Experience: 6+ yearsAbout the RoleWe are seeking an experienced NOC Manager to lead and coordinate multi‑domain Network Operations Centre activities across RAN, VoIP, Core CS, and International Roaming.

This role requires a strong operational leader capable of managing multidisciplinary teams, driving service excellence, and acting as the primary operational interface with the customer.You will oversee day‑to‑day NOC operations, major incident management, performance monitoring, and continuous improvement initiatives, ensuring high service availability and customer satisfaction. This is a strategic and hands‑on leadership role within a fast‑paced telecom environment.Key ResponsibilitiesLead and coordinate NOC operations across RAN, VoIP, Core CS, and International Roaming domains.Act as the primary operational point of contact for the customer, ensuring clear communication and strong stakeholder management.Manage cross‑functional technical teams, ensuring alignment, collaboration, and operational excellence.Own and maintain the team shift roster and resource planning to guarantee adequate coverage and service continuity.Lead major incident management activities, including escalation, coordination, communication, and service restoration.Monitor service performance against SLAs and KPIs, driving corrective actions where required.Coordinate operational activities with customers, vendors, and internal technical teams to ensure timely issue resolution.Ensure adherence to operational processes, procedures, and governance frameworks.Drive continuous improvement initiatives to enhance efficiency, service quality, and customer satisfaction.Oversee change management activities and ensure operational readiness for planned network changes and maintenance.Provide leadership, coaching, and performance management for NOC team members.Produce and present operational reports, service reviews, and performance updates to customer and management stakeholders.Your ProfileDegree in Telecommunications, Computer Science, Engineering, or a related field.Proven experience in Telecommunications Operations, NOC Management, or Service Delivery Management.Strong understanding of telecom operations across one or more domains: RAN, VoIP, Core CS, International Roaming.Experience managing multidisciplinary technical teams in operational environments.Demonstrated customer‑facing experience with strong stakeholder and relationship management skills.Proven experience managing major incidents, escalations, and service restoration.Knowledge of SLA management, KPI monitoring, and operational reporting.Strong leadership, organizational, and decision‑making capabilities.Ability to work effectively under pressure and manage competing priorities.Excellent communication and coordination skills.Fluency in Spanish and Portuguese (mandatory).Professional proficiency in English (B2) highly desirable.Key CompetenciesLeadership and people managementCustomer focus and service orientationOperational excellence mindsetConflict resolution and problem‑solvingStrategic thinking and executionCollaboration and cross‑functional coordinationContinuous improvement and quality‑driven approach