New Balance EMEA / Customer Service Agent (Part-Time) - French Speaker

🚀 We’re Hiring: Customer Service Agent - French SpeakerAt Netzon Group, we’re growing fast - and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona.If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.🌍 About the RoleAs a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing a well known sports brand.✅Key ResponsibilitiesWork with customers to answer product information and resolve queries in a skillful and professional way.Put yourself in our customers shoes, analyze their problems and tailor solutions for them.Communicate with customers via phone, email, chat and social media.Become an expert and brand ambassador for the brand.Maintain a high level of professionalism and customer satisfaction.Collaborate with team members and supervisors to improve service quality.🔍What We’re Looking ForFluency in French and English.Additional languages are a plus.A passion for helping customers.Ability to deal with sensitive calls with empathy.Strong administrative skills with an eye for details.A strong professional and proactive approach to problem solving.🎁 What We OfferStart Date: November 16th, 2026.Contract: Fixed-Term 4 months with posibility for extension (1 month probation).Part-Time Options: 25hrs per week.Available Schedules: Tuesday to Friday 15:15-20:15 and Saturdays 8:45-12:45 // Monday to Friday 8:45-13:45.Salary: €18,900 gross per year pro rated.Working Model: Hybrid - 6 days per month in the office.Training: Full-Time Training for 8 days - 10 to 19hs Monday to Friday.Office Location: Barcelona (Eixample).💡 Why Join Netzon Group?Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.👉 Start your career with us-apply now and become part of our growing team!