Nhân viên Chăm sóc Khách Hàng (63 Võ Văn Kiệt, P. An Lạc, HCM)

Company Description :Phuong Trang – FUTA Bus Lines is a leading passenger transportation and parcel delivery company in Vietnam, operating more than 6,500 trips per day and serving around 35 million passengers annually. The company manages over 350 ticket offices and transfer stations nationwide with a workforce of approximately 12,000 team members. Its fleet includes about 6,500 vehicles of various types, including more than 2,500 high-class sleeper buses running on 150 inter-provincial routes. Guided by the motto “Quality is honor,” Phuong Trang – FUTA Bus Lines is widely recognized as a trusted and preferred brand for travelers across the country. The company is committed to a dynamic, friendly workplace and strives to grow through customer trust and professional service quality.Role Description :This is a full-time, on-site Customer Care Staff (Shift Rotation) role based in Ho Chi Minh City. The Customer Care Staff will support passengers directly at the ticket office and service counters, including welcoming customers, answering inquiries about routes, schedules, and ticket prices, and guiding customers through ticket purchase and boarding procedures. The role includes handling customer requests and complaints in a timely, professional manner, coordinating with related departments (operations, ticketing, logistics) to resolve issues, and ensuring a smooth service experience. The team member will perform shift-based work, including weekends and holidays as scheduled, prepare basic daily reports on customer feedback and common issues, and help maintain a clean, orderly, and safe customer service area. This position also contributes to promoting company services by providing accurate information and maintaining a courteous, service-oriented attitude at all times.Qualifications :Customer service skills, including active listening, empathy, problem-solving, and a strong service mindset.Communication skills, including clear verbal communication in Vietnamese, basic written communication, and the ability to explain information in a simple, friendly way.Organizational skills such as time management, attention to detail, and the ability to handle multiple customer requests during busy periods.Basic computer skills, including using office software, ticketing systems, and communication tools.Ability and willingness to work rotating shifts, including evenings, weekends, and holidays as required.High school diploma or higher; a background in customer service, hospitality, transportation, or retail is an advantage.Professional, polite, and respectful attitude; ability to stay calm under pressure and in crowded or stressful situations.Teamwork skills and the ability to collaborate effectively with colleagues and cross-functional teams.Basic English or another foreign language is a plus, especially for supporting international passengers.For more information Or Apply :+Email : son.lai@futa.vn+Phone : 0906719730 (Zalo)