NICE CXone / inContact Developer

Position OverviewWe are seeking a hands-on NICE CXone / inContact Developer to own the development, configuration, administration and ongoing support of our NICE CXone contact center environment.This person will serve as the technical subject matter expert for the platform, combining development responsibilities—such as IVR and Studio scripting, routing and integrations—with day-to-day administration and platform support.The ideal candidate has deep hands-on NICE CXone/inContact experience and is comfortable working directly with contact center leadership, business stakeholders and technical teams.Development & ConfigurationDesign, develop and maintain IVR, call flows and routing solutions using NICE CXone StudioConfigure and optimize ACD, skills, queues, routing profiles and business rulesDevelop and support integrations between NICE CXone and internal or third-party applicationsWork with APIs, web services, JSON and other integration technologiesTroubleshoot and enhance existing Studio scripts and contact flowsIdentify opportunities to automate processes and improve the customer and agent experienceAdministration & SupportAdminister and maintain the NICE CXone / inContact platformManage users, roles, permissions, teams, skills and agent configurationsConfigure and maintain queues, routing rules and contact center workflowsSupport onboarding, offboarding and ongoing user administrationMonitor platform performance and troubleshoot system, routing and configuration issuesManage platform changes, testing and production deploymentsPartner with NICE and other vendors when escalation or advanced support is requiredMaintain technical documentation, configurations and operational proceduresRequired Qualifications3+ years of hands-on experience with NICE CXone / NICE inContactExperience with both platform administration and development/configurationStrong experience with CXone Studio and IVR developmentExperience configuring ACD, skills-based routing, queues and call flowsExperience managing users, roles, permissions and agent configurationsExperience working with REST and SOAP APIs, web services and integrationsFamiliarity with JavaScript, Python, C#, Java or another scripting/programming languageStrong troubleshooting and problem-solving skillsAbility to work directly with both technical teams and business stakeholdersPreferred QualificationsNICE CXone certificationsExperience integrating CXone with CRM, ticketing or enterprise applicationsExperience with Salesforce, ServiceNow or similar platformsExperience with NICE CXone Workforce Management, Quality Management, Analytics or AI capabilitiesExperience supporting a large or complex enterprise contact centerCompensation And Benefits$120-140K per yearMedical Insurance, Dental Insurance, Vision Insurance, 401k matchLaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.All assignments are at-will and their duration is subject to change.