Night Cleaning Manager

LOCATION: Canary Wharf, London, E14SHIFT PATTERN: Sunday to Thursday, 21:00 - 06:00, 40 hours per weekWork type: On-siteSALARY: £43,500 per annumIf you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!The Night Cleaning Manager will be managing the night shift cleaning operation at a prestige site in the City of London. The site operates seven days per week and has a 24-hour operation. The Night Cleaning Manager will be responsible for the complete running of the night shift cleaning operation which will include but not limited to operations, HR related processes, management reporting, quality, training of staff and recruitment (to name a few).Purpose of the roleThe Night Cleaning Manager is a key element in overseeing the night operation of this prestige offices in the heart of Canary Wharf London from a cleaning perspective to ensure a welcoming, clean and safe environment whilst working closely with all teams. The Night Cleaning Manager is responsible for the implementation of the strategic direction for Cleaning Operations on site, operating within the contractual model including enhanced clean regimes, recruiting and engaging the cleaning team all with a focus on enhancing guest experience. The Night Cleaning Manager must be a leader and a role model to the cleaning team on site ensuring an engaged and positive culture while maintaining a well-run effective and innovate cleaning operation. The job holder will be part of the duty management team and will oversee a team of cleaning operatives, ensuring all facilities remain well presented, safe and clean at all times. He/ she will be the guardian to ensure that all are fit for purpose and all colleagues are compliant with the standards and behaviours commensurate with a high-profile client. Night Cleaning Manager will ensure the cleaning operation achieves the high standards and positive interactions with the Operations Manager and management team.Main Duties

• Lead the Cleaning team to ensure there is a positive, motivational, supportive working environment.
• Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules andsign off of all duties and tasks complete.
• A focus on training and development of the team to establish good working practices with a vision and focus on both cleaning operation and creating meaningful positive environment.
• Ensuring excellence for cleaning operations throughout the building at all times.− Security, Health and Safety and compliance− Cleaning standards− Colleague Grooming and presentation− Staff Interaction & Staff courtesy− Ambience management− Best Practice and Innovation
• Provide professional support to the business in service-related matters and to the client in all contractual matters
• Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
• Take full ownership and manage to conclusion all cleaning feedbacks or complaints.
• Focus on strategic planning and implementation of best practice initiatives and innovation ensuring we remain at the forefront of cleaning and operational practices.
• Ensure the cleaning team are equipped and have the knowledge to positively impact the guest experience for all estate users daily
• Work closely with all ABM stakeholders and departments at the site adding value and promoting team work throughout.
• Manage and report on all cleaning operational budgets with full transparency including forecasted spends.
• To control the delivery of the colleague's rosters, completion of payroll and correct manning levels ensuring compliance is always maintained
• Lead and advise the team in managing absence and holiday records including sickness and annual leave for all colleagues
• Carry out and manage daily centre audits to ensure high standards of cleanliness and safe environment is always evident throughout the centre
• Manage recruitment, induction training, developing, and retaining of colleagues and ensure continued ongoing focus and report on monthly
• Ensure adequate quality performance measures (KPI's/SLA's) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all
• Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and that outcome achieves / exceed client expectations
• Ensure strict compliance to the Data Protection Act, GDPR and associated regulations
• Delivery excellent leadership, communication and motivation to the site-based team including communicating daily so that a sound communication channel exists in order that team goals can be achieved.
• Ensure on-site Supervision Team manage their teams ensuring they are fully conversant with their individual tasks and responsibilities.Team Management
• Lead and support a number of direct reports, including holding regular one-to-ones, and creating development plans for the team.
• Be part of duty management rota.
• Ensure the team deliver exceptional operational standards along with excellent and meaningful guest interaction
• Always ensure effective and consistent communication throughout the team with the assistance of the Operational Supervision Team.
• Work with the Senior leadership team and Operations management team to forward plan staffing, ensuring capacity is met, with particular attention paid to how the service is scaled during peak without sacrificing on SLAs.
• Ensuring all team members are valued employees and have clear development plans.
• Work alongside HR and Learning and Development teams to deliver Guest Experience training for all colleagues and participate, where necessary.
• Encourage training which empowers the team and gets new team members up to speed and achieve scale during peak quickly. World class customer service being the goal.
• Identify training needs for your direct reports and work with the SLT on training plans for the Cleaning / Presentation Operational team Communication
• Ensure effective operational communication including meetings, handovers and reporting.
• Written reports to aid in company communication both internally should prove concise and sound.
• Communication of the Business Plan objectives should be applied to all levels of the business. Brand Enhancement
• Ensure that the Centre Brand Guidelines are always adhered to and develop the team to deliver first class customer service.
• Ensure close liaison with the senior leadership team
• Consistently exceed customer expectations and deliver long term, sustainable customer satisfaction both internally and externally.
• Satisfy guest expectations of value by understanding the relative importance they place on quality of services and facilitiesGeneral Responsibilities
• Lead the cleaning and presentation standards throughout the estate ensuring continuous improvement and review throughout
• Ensure that Standards of Excellence are consistent in all our cleaning and presentation standards.
• The success of the function is measured by specific KPIs.RequirementsAs part of the recruitment vetting process for our client site, all successful candidates will be required to complete a background verification and undergo security checks, including criminal/credit checks prior to start date. (This process will be explained in more detail at the interview stage).BenefitsWe're proud to offer a great range of benefits including:24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own homeMental Health support and Life Event CounselingGet Fit ProgrammeFinancial and legal supportCycle to work schemeAccess Perks at Work, our innovative employee app where you can find:Perks: discounts, gift cards, cashback, and exclusive offersLife: Search for resources and tools on topics ranging from family and life to health, money and workSupport: Online chat or telephone service for urgent support in a crisisFor More Information About ABM's Benefits, Visit OurAbout ABM:ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.For more information, visit .ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.