Night Receptionist (Front Office)

Company DescriptionHotel Goodwill is a boutique heritage hotel located in the heart of Patan, Lalitpur, Nepal. Blending traditional Newari architecture with modern amenities, the hotel offers a culturally immersive experience for travelers, corporate guests, and event organizers. With 30 well-appointed rooms, a multi-cuisine restaurant, banquet halls, a bar, a courtyard, and a swimming pool, Hotel Goodwill caters to both leisure and business clientele, delivering personalized service in a serene, historical setting.Role DescriptionThis is a full-time on-site role for a Night Receptionist (Front Office) at Hotel Goodwill, located in Kanibahal, Lalitpur. The Night Receptionist will be responsible for welcoming and assisting guests during the night hours, managing check-in and check-out processes, and handling payments and reservations. Additional duties include answering phone calls, addressing guest inquiries/requests, maintaining records and reports, and ensuring the reception area remains organized and professional. The role requires proactive communication and excellent customer service to ensure guest satisfaction throughout their stay.QualificationsStrong skills in Receptionist Duties, including managing check-ins, check-outs, and reservations.Demonstrates proficiency in Customer Service and excellent Communication skills.Knowledge of proper Phone Etiquette and professionalism in interactions with guests and staff.Attention to detail, organizational skills, and the ability to handle multiple tasks effectively.Ability to work night shifts with a high level of reliability.Previous experience in a similar role in the hospitality industry is preferred and is a plus.Interns are welcome to apply as well.Basic computer skills in hotel management software and familiarity with payment processing systems.