Night Shift B2B Reservations & Operations Specialist – Ukrainian Speaker | Dubai

Night Shift B2B Reservations & Operations Specialist – Ukrainian Speaker | DubaiLocation: Dubai, UAEEmployment: Full-time, office-basedWorking hours: Approximately 6:30 p.m.–2:30 a.m. Dubai timeLanguage: Fluent Ukrainian and Russian languages required;Join Pure Escapes — a leading international luxury DMCPure Escapes is looking for an experienced Ukrainian-speaking B2B Reservations & Operations Specialist to join our Dubai team and manage our evening and overnight reservations function.This is a key position for a highly capable travel professional who understands the pace, accuracy and level of service required when handling luxury bookings for international B2B travel partners.You will support our global network of travel agencies outside standard Dubai office hours, managing new enquiries, urgent booking requests, amendments and operational matters.Who we are looking forThe ideal candidate will have strong, hands-on reservations experience gained within:A luxury DMCA B2B travel companyA tour operator or travel wholesalerA luxury travel agencyA hotel group or resort reservations departmentA central reservations officeYou should understand the complete reservations process, including availability, room and villa categories, rates, special offers, booking conditions, amendments, cancellations and pre-arrival arrangements.Key responsibilitiesManage new reservation enquiries, confirmations, amendments and cancellationsRespond promptly to urgent requests from international B2B travel partnersCommunicate directly with hotels, resorts, transfer providers and other suppliersCheck availability, rates, offers, restrictions and booking conditionsFollow up on pending confirmations and ensure partners receive timely updatesHandle complex and high-value luxury bookings accurately and professionallyResolve last-minute operational matters calmly and efficientlyMaintain accurate and complete booking records in the company CRMEnsure all bookings follow Pure Escapes’ internal procedures and commercial policiesEscalate urgent or commercially sensitive cases when requiredPrepare a detailed handover for the daytime reservations and operations teamsMaintain Pure Escapes’ exceptional service standards at all timesEssential experience and skillsStrong reservations experience within the travel or hospitality industryPrevious experience in a B2B travel environment is strongly preferredSolid understanding of hotel and resort booking processesExperience communicating with hotels, suppliers and professional travel partnersFluent written and spoken UkrainianExcellent written and spoken EnglishRussian language skills are highly desirableExceptional attention to detailStrong organisational and problem-solving skillsAbility to manage several urgent requests simultaneouslyConfidence working independently during evening and overnight hoursExperience using CRM, reservations or travel booking systemsCurrently based in Dubai or willing to relocate to DubaiAvailable to work approximately 6:30 p.m.–2:30 a.m. Dubai timeThe person we would love to meetYou are calm, organised and naturally service-driven. You take ownership of every request and understand that speed must never come at the expense of accuracy.You know how to communicate professionally with travel partners and luxury hotels, manage urgent situations and provide clear updates without requiring constant supervision.Most importantly, you have genuine reservations expertise and understand the expectations of the international B2B luxury travel industry.Why join Pure Escapes?Pure Escapes is an established international luxury destination management company specialising in the Maldives, Seychelles, the UAE, Southern Africa and Thailand.You will have the opportunity to:Work with some of the world’s most prestigious hotels and resortsManage high-value luxury travel bookingsSupport an international network of professional travel partnersJoin an ambitious and experienced global teamDevelop your career within the luxury travel industryPlay an important role in a growing international companyHow to applyPlease submit your CV with a brief introduction outlining:Your B2B travel and reservations experienceThe companies and luxury products you have worked withThe booking or CRM systems you have usedYour Ukrainian, English and Russian language proficiencyYour current locationYour availability to work the night shift in Dubai