NOC Engineer

NOC Engineer – IT SupportLocation: Dubai, United Arab Emirates (On-site)Experience: 2–4 YearsShift: Rotational (24×7 Support)We are seeking a proactive NOC Engineer with strong IT support and troubleshooting skills to monitor IT infrastructure, respond to alerts, troubleshoot hardware, software, and network issues, and ensure timely incident resolution or escalation. The ideal candidate should be comfortable working in a 24×7 NOC environment and handling day-to-day technical support activities.Key ResponsibilitiesMonitor network, servers, applications, and IT infrastructure using ManageEngine OpManager, Pingdom, or similar tools.Identify, acknowledge, investigate, and troubleshoot alerts and incidents.Provide first-level support for hardware, software, operating system, and network-related issues.Perform Windows installation, software installation, system configuration, and basic hardware troubleshooting.Troubleshoot basic network connectivity, DNS, DHCP, TCP/IP, and related issues.Perform basic checks such as service restarts, device health checks, connectivity tests, and system verification.Log, track, update, and close incidents using ManageEngine ServiceDesk or other ITSM tools.Escalate unresolved or critical issues to L2/L3 teams within defined SLA timelines.Maintain accurate incident records, monitoring logs, and shift handover documentation.Coordinate with internal technical teams to ensure timely resolution of incidents.Conduct routine infrastructure and service health checks.Prepare daily/weekly monitoring and incident reports.Work in 24×7 rotational shifts, including weekends and public holidays.Required Qualifications & SkillsBachelor's degree in Computer Science, IT, Computer Engineering, or a related field.2–4 years of experience in NOC, IT Support, or IT Operations.Hands-on experience in hardware/software installation and system troubleshooting.Good knowledge of Windows installation, configuration, and troubleshooting.Basic understanding of networking: TCP/IP, DNS, DHCP, routing, switching, and connectivity troubleshooting.Experience with ManageEngine OpManager, Pingdom, ManageEngine ServiceDesk, or similar tools.Understanding of incident management, SLA compliance, and escalation procedures.Basic knowledge of Windows and Linux environments is an advantage.Strong analytical, communication, and problem-solving skills.Ability to work effectively in a 24×7 shift-based environment.