NOC L1 (Sri Lankan & Filipinos Only)

We are looking for a NOC L1 Engineer to monitor IT infrastructure, networks, systems, and applications in a 24/7 NOC environment. The role involves first-level troubleshooting, incident management, alert handling, and timely escalation to L2/L3 teams.Key ResponsibilitiesMonitor network devices, servers, applications, and infrastructure using monitoring tools.Monitor WAN, LAN, VPN, internet connectivity, bandwidth, latency, and availability.Respond to alerts, alarms, and service disruptions and perform L1 troubleshooting.Troubleshoot basic TCP/IP, DNS, DHCP, routing, switching, VPN, and connectivity issues.Perform basic troubleshooting of routers, switches, firewalls, Windows and Linux systems.Log, categorize, prioritize, and track incidents through ITSM/ticketing platforms.Ensure incidents and alerts are handled within defined SLAs.Escalate complex or unresolved issues to L2/L3 teams as per escalation procedures.Maintain accurate incident records, shift handovers, and operational reports.Coordinate with technical teams, vendors, and service providers during incidents.Required Skills & ExperienceBachelor’s degree in Computer Science, IT, Software Engineering, Networking, or related field.1–3 years of experience in NOC, Network Operations, IT Support, Service Desk, or Infrastructure Support.Strong understanding of networking fundamentals, TCP/IP, LAN/WAN, VPN, DNS, DHCP, routing, and switching.Familiarity with monitoring tools such as PRTG, SolarWinds, Zabbix, Nagios, or ManageEngine.Knowledge of Windows/Linux troubleshooting and IT infrastructure monitoring.Familiarity with ServiceNow, Jira, Fresh service, ManageEngine, or similar ITSM platforms.Basic understanding of incident, problem, and change management.Strong troubleshooting, communication, documentation, and analytical skills.Willingness to work rotational shifts in a 24/7 NOC environment.Preferred Certifications: CCNA, CompTIA Network+, ITIL Foundation, CompTIA A+, or relevant Microsoft certifications.