NOC LeadJob PurposeLead and coordinate 24x7 NOC operations across Subsea, Transport, IP, and Data Center environments, ensuring service availability, effective incident management, escalation handling, and SLA achievement.Minimum Experience: 8+ years
Location: Riyadh, Saudi ArabiaKey ResponsibilitiesProvide operational leadership across all NOC functions.Manage major incidents, escalations, and service restoration activities.Act as the primary operational escalation point.Ensure SLA/KPI compliance and service assurance governance.Coordinate with Engineering, Service Support, Vendors, and Customers.Drive RCA reviews and problem management activities.Review service health, outage trends, and operational risks.Lead shift governance, performance reviews, and team development.Support change management and planned maintenance activities.Prepare operational reports and customer governance updates.Preferably worked for Middle East Service providersGood Communication skills in English, Arabic specking is added advantageTechnologiesCiena 6500, WaveLogic 5e (WL5e), RLS, MCP, SAOS [Must]Infinera DTN-X, GX Series, XTM, TranscendSubcom DWDMDWDM, OTN, ROADMSubsea Cable SystemsIP/MPLS NetworksNetwork Management Systems (NMS)Data Center & Connectivity ServicesPreferred CertificationsITIL Foundation/IntermediateCCNA, IP/NetworkingCiena/Infinera Technology CertificationsSuccess MetricsSLA ComplianceMTTR PerformanceService AvailabilityMajor Incident Management EffectivenessCustomer SatisfactionEscalation ReductionOperational Governance ComplianceContinual Service Improvement