NOC Team Lead

ResponsibilitiesLead and supervise NOC/EOC operations across monitoring, networks, systems, security, data center, and application support.Manage 24/7 shift schedules, on-call coverage, handovers, team performance, and cross-training.Oversee network monitoring and L2 troubleshooting for connectivity, performance, and security issues, coordinating with L3 teams and service providers.Manage infrastructure and application monitoring using tools such as SolarWinds, PRTG, Site24x7, and Liebert SiteScan, ensuring timely alert response and escalation.Oversee systems operations, SCCM activities, server patching, voice and video conferencing support, and data center operations.Coordinate L2 application support and escalate incidents, releases, and technical issues to the relevant teams.Manage incidents and service requests through ServiceNow, ensuring SLA compliance, timely escalation, and effective major incident coordination.Support root-cause analysis, change management, disaster recovery, and continuous service improvement.Prepare operational reports and maintain runbooks, shift logs, escalation matrices, and procedures.Lead knowledge transfer and ensure operational readiness and effective service continuity.RequirementsBSc. degree in Computer Science, Information Technology, Computer Engineering, or a related field.8+ Yrs. of IT operations experience, including at least 3 years leading a NOC, EOC, or IT operations team in a 24/7 environment.Strong knowledge of enterprise networking, including LAN/WAN, routing, switching, firewalls, VPNs, load balancers, and DNS.Experience with monitoring tools such as SolarWinds, PRTG, or Site24x7.Good understanding of Windows/Linux servers, data center operations, SCCM, server patching, and enterprise application support.Strong experience with ServiceNow and ITIL processes, including incident, problem, change, and event management.Proven leadership, troubleshooting, incident coordination, reporting, and stakeholder management skills.Strong written and verbal communication skills in Arabic and English.ITIL 4, CCNA/CCNP, or relevant systems and security certifications are preferred.Availability for out-of-hours escalations and critical incidents when required.