Non-Voice Customer Support Chat Process (Arabic Speaker)

We’re Hiring | Non-Voice Customer Support – Arabic Speaker

Location: Dubai, UAEIndustry: Retail

Employment Type: ContractSalary: AED 6,500 per monthJoining: ImmediateWe are looking for an experienced Arabic-speaking Non-Voice Customer Support professional to support customer queries through live chat and email.

Key Responsibilities

Handle customer queries via live chat and email professionally and within defined TAT.Provide accurate information regarding products, services and company policies.Resolve customer complaints and ensure a high level of customer satisfaction.Escalate complex cases to the appropriate teams.Maintain accurate customer interaction records in CRM systems.Meet productivity, quality, response-time and CSAT targets.Follow SOPs, processes and data privacy guidelines.Coordinate with internal teams for timely resolution of customer concerns.Identify recurring issues and provide feedback for process improvement.Mandatory Requirements:Native/fluent Arabic with strong written communication skills.Good command of English – written and spoken.2–4 years of experience in Non-Voice Customer Support / Chat Process.Strong experience handling live chat and email support.Good typing and written communication skills in both Arabic and English.Experience using CRM / customer support tools.Proficiency in MS Office.Comfortable working rotational shifts, if required.Immediate joiners preferred.Key Skills:Arabic Customer Support | Non-Voice Process | Live Chat Support | Email Support | Customer Service | CRM | Complaint Resolution | CSAT | SLA/TAT Management | Written Arabic | Written English | Retail Customer Support | Escalation Management | Customer Experience