O2C Transformation Expert – GBS / Shared Services - (8–10 Weeks)

O2C Transformation Expert – GBS / Shared Services

Location: Dubai, UAEAssignment Duration: 8–10 WeeksWe are looking for an experienced O2C Transformation Expert to support a short-term transformation assignment within a GBS / Shared Services environment.The role is focused on advisory, transformation, and operating-model improvement, rather than day-to-day O2C operations.

The successful candidate will assess the current Order-to-Cash landscape, identify improvement opportunities, and recommend practical initiatives across process, technology, governance, cost, and service delivery.Key ResponsibilitiesAssess the end-to-end Order-to-Cash (O2C) process across the GBS / Shared Services environment.Identify opportunities for process improvement, efficiency, and value creation.Review opportunities for collections centralisation / hub models.Evaluate process standardisation and optimisation opportunities.Identify areas where automation, technology, ERP, and digital tools can improve O2C performance.Assess the current operating model and recommend improvements.Review shared-services maturity and identify opportunities to strengthen service delivery.Analyse cost and efficiency drivers across the O2C process.Review governance structures, KPIs, controls, and performance-management mechanisms.Challenge existing ways of working and recommend future-state solutions.Support development of transformation roadmaps, business cases, and implementation priorities.Work with senior Finance, GBS, Shared Services, Technology, and Operations stakeholders.RequirementsStrong experience in Order-to-Cash transformation within GBS / Shared Services / SSC environments.Strong understanding of end-to-end O2C processes, including collections and receivables.Demonstrated experience in finance transformation, process optimisation, or operating-model redesign.Experience with GBS setup, SSC optimisation, or shared-services maturity assessments preferred.Strong understanding of ERP / digital transformation / automation within Finance.Experience defining or improving governance, KPIs, service levels, and performance frameworks.Strong analytical, advisory, and stakeholder-management skills.Ability to operate at a strategic level and challenge existing operating models.Consulting / transformation mindset preferred over purely operational O2C experience.Immediate or short-notice availability preferred.Order to Cash, O2C, Finance Transformation, GBS, Global Business Services, Shared Services, Shared Services Transformation, SSC, Finance Operating Model, Process Transformation, Process Excellence, O2C Transformation, Accounts Receivable, Collections, Collections Transformation, Process Optimisation, Operating Model Design, ERP Transformation, Digital Transformation, Automation, Finance Process Improvement, Governance, KPI Management, Performance Management, Shared Services Maturity, Business Process Reengineering, Cost Optimisation, Advisory, Transformation Roadmap, Stakeholder Management.Popular Job TitlesO2C Transformation LeadOrder-to-Cash Transformation ManagerFinance Transformation Consultant – O2CFinance Transformation ManagerGBS Transformation LeadShared Services Transformation ManagerGBS Advisory ConsultantFinance Process Transformation LeadO2C Process Excellence LeadFinance Operating Model ConsultantSSC Transformation LeadFinance Transformation ConsultantGBS / Shared Services Consultant