Office Assistant

Company Description Founded in 2009, ePro Associates Inc. has over a decade of experience helping clients navigate the complexities of health insurance in the post-ACA environment. The company focuses on providing quality, affordable health coverage for individuals, families, small businesses, and adults 65 and over through Medicare Advantage, Medicare Supplement, and Prescription Drug Part D plans. ePro Associates partners with leading insurers to offer a broad range of tailored options, and is licensed in 48 states, serving clients nationwide. The company has been recognized with the Marketplace Elite Plus Circle of Champions for three consecutive years, reflecting its commitment to service and expertise. In addition to insurance, ePro Associates collaborates with other professionals in real estate, mortgage, tax, retirement, and estate planning to support clients’ overall well-being and long-term financial security.Role Description The Office Assistant is a full-time, on-site role based in Philadelphia, PA, supporting the daily operations of ePro Associates Inc. This position is responsible for performing general administrative tasks such as answering phones, managing incoming and outgoing correspondence, scheduling appointments, and maintaining organized electronic and physical files. The Office Assistant will assist with client intake and follow-up, update records in internal systems, and provide support to insurance agents and other team members with document preparation and data entry. Additional responsibilities may include greeting visitors, managing office supplies, coordinating mail and deliveries, and helping with basic reporting or tracking of client information. The role requires strong attention to detail, a professional demeanor, and the ability to work efficiently in a client-centered environment.Qualifications Strong administrative and office support skills, including document preparation, filing, scheduling, and data entry.Proficiency with common office software (e.g., Microsoft Office or Google Workspace) and ability to learn insurance-related systems.Effective written and verbal communication skills, with a professional and client-focused approach.Solid organizational and time-management abilities, including multitasking and prioritizing in a busy office setting.Attention to detail and accuracy when handling client information and confidential documents.Ability to work collaboratively with a small team and interact respectfully with a diverse client base.High school diploma or equivalent required; postsecondary coursework or experience in insurance, healthcare, or customer service is a plus.Comfort working on-site in Philadelphia, PA, with reliability in attendance and punctuality.