Office Manager

Office Manager – Heating & Plumbing Services | South West London (Full-Time, In-Office)Ever wondered what it's like to be the person everyone on a busy team relies on? This could be it.We're hiring an Office Manager for a well-established, reputable heating and plumbing services provider in South West London. The team is 16–18+ qualified engineers and around 6 apprentices, all backed by a small, close-knit office — and we're looking for the person who keeps it all running.No two days look the same here. One minute you're juggling the diary for a full team of engineers, the next you're calming down a customer whose boiler's just packed in, chasing a part, or turning around a quote. If you love being the person who's five steps ahead of the chaos rather than three steps behind it, keep reading.What you'll be doingCoordinating job scheduling and diary management across the engineering teamKeeping customers in the loop proactively — not just when they chase youOwning our CRM (Commusoft): logging jobs, updating statuses, and helping roll out its full functionality across the office and fieldPutting together quotes and following up on proposalsOrdering parts and coordinating logisticsInvoicing completed jobsFielding calls and enquiries, and resolving issues calmly and professionallyDirecting engineers to reactive/urgent jobs and re-prioritising on the flySupporting engineers and apprentices with everyday admin and queriesWhat we're looking forExperience in a fast-paced, customer-facing office role within a service industry (B2C essential)No plumbing or heating background needed — the technical know-how already sits with the teamA natural multi-tasker who thrives on staying ahead of a moving workloadCalm, confident and professional under pressure, with quick-thinking instinctsComfortable picking up new systems fast — you'll be central to getting the most out of our CRMStrong written and verbal communication skillsHighly organised, with a sharp eye for detailA genuine team player with a can-do attitudeWhat's on offerFull training and a proper settling-in period while you learn the ropes, ongoing support from an experienced and long-standing team, and a role that sits right at the heart of the business — where the impact you make is visible from day one.If this sounds like your kind of busy, we'd love to hear from you.