Office Manager

Office Manager — The EnricheryThe Enrichery is looking for a warm, highly organized Office Manager to lead the front desk, the schedule, and the daily operations of one of our Houston-area locations.We provide one-on-one Academic Coaching, Executive Functioning support, test preparation, and college admissions services. We have been named a Houston Chronicle Top Workplace in both 2025 and 2026, ranked the #3 Best Place to Work in Houston, and recognized on the Inc. 5000 list of America’s fastest-growing private companies.ScheduleThis is a full-time, in-person position, built around the hours students are actually with us:Monday–Thursday: 1:30 p.m. – 9:30 p.m.Sunday: 9:30 a.m. – 6:00 p.m.Fridays and Saturdays offHours may be adjusted due to student and location needs.About the RoleThe Office Manager is both the welcoming face of the location and the person who makes sure its daily operations translate into strong business results.You will greet students by name, talk with parents in the lobby, help new families feel comfortable, and model the warm, attentive behavior we expect from our entire team. You will also own the schedules, systems, follow-ups, and operational details that keep our location full, responsive, accurate, and running smoothly.Your work directly affects the family experience, employee productivity, client retention, and location revenue. This role is ideal for someone who genuinely enjoys people and also finds satisfaction in creating order, following through on details, and making sure important tasks do not fall through the cracks.The Director–Office Manager PartnershipThe Location Director and Office Manager work as a complementary leadership team with distinct areas of ownership.The Director focuses primarily on growing the location, developing employees, and strengthening client relationships. The Office Manager provides the proactive operational discipline that turns those priorities into results. You will know what needs to happen each day, monitor important numbers, anticipate routine needs, and follow through until issues are resolved. When the Office Manager is doing the job well, the Director can confidently focus on leading and growing the location because the operational details are under control.What You’ll OwnA Warm and Welcoming Client ExperienceServe as the front desk and primary face of the location, warmly greeting students, parents, and employees and building genuine relationships with families and staffModel The Enrichery’s expectations for hospitality, professionalism, and careNotice when someone needs assistance and step in without waiting to be askedRespond to client questions and concerns with patience, good judgment, and appropriate urgencyScheduling, Capacity, and Client RetentionEnsure new families move smoothly from enrollment to their first scheduled sessionMaintain accurate student and Academic Coach schedules, maximizing both employee and student calendarsCommunicate schedule changes clearly and resolve conflicts promptlyPrevent scheduling errors through careful review and follow-throughProactively address cancellations and help preserve sessions whenever possibleNew Families, Billing, and SystemsEnsure every new family receives timely follow-upMaintain accurate records in our CRM (Zoho), Monday.com, Google Workspace, and The Enrichery’s scheduling systemKeep active opportunities and client records current as families enroll, complete services, or decide not to move forwardFollow up on past-due invoices and outstanding client balances (accounts receivable) and help keep client accounts accurateTrack open tasks, deadlines, and follow-ups through completionMaintain clear checklists, procedures, and operational documentationMonitor scorecard results and take action when an important number is off trackOffice and Team LeadershipKeep the office clean, organized, well-stocked, and ready for studentsManage office supplies responsibly and stay within established spending guidelinesPrepare the location for meetings, events, and important client activitiesSupport consistent employee onboarding and offboardingCommunicate important operational information to the Location Director and teamHow Success Is MeasuredA successful Office Manager helps the location achieve:A consistently warm, organized, and professional experience for every familyAccurate, maximized coach and family schedulesPrompt follow-up with every new familyMinimal past-due invoicesFewer cancellations and more sessions preservedAccurate, up-to-date information across company systemsResponsible management of office expensesYou’ll Thrive in This Role If You AreWarm and service-minded: You genuinely enjoy talking with students, parents, and coworkers, and you take pride in making things easier for them.Highly dependable: When you say you will handle something, others can trust that it will be completed.Detail-oriented and accurate: You notice errors, missing information, and unfinished tasks before they create larger problems, and you care about completing work correctly, not simply quickly.Organized: You naturally keep track of schedules, deadlines, follow-ups, and recurring responsibilities.Process-driven: You appreciate clear expectations, established procedures, checklists, and consistent routines.Proactive: You notice what needs attention and take appropriate action without waiting for direction.Calm and steady: You can manage changes, competing priorities, and client concerns without becoming scattered.Comfortable with numbers: You understand that schedules, fulfillment, cancellations, and unpaid balances affect the health of the location.Team-oriented: You enjoy being a trusted counterpart who helps the Director and the entire location succeed.QualificationsPrevious experience in office administration, front desk or reception, scheduling, operations, hospitality, customer service, or team support requiredAvailability to work our evening and Sunday schedule, in personStrong working knowledge of Google WorkspaceComfort learning and working within CRM, project-management, and scheduling systemsStrong written and verbal communication skillsProfessional judgment and discretion when handling confidential informationAbility to navigate difficult client situations with patience and professionalismBenefits80 hours of paid time offTen paid days during the Christmas holidayThree paid days at ThanksgivingTwo paid days during spring breakPaid day off for your birthdayPaid July 4 holidayHealth, dental, vision, and short-term disability insuranceEmployee discount on Enrichery servicesProfessional development opportunitiesPhysical RequirementsAbility to lift, carry, and move up to 15 pounds occasionallyAbility to sit, stand, and walk for extended periods during the workdayAdditional responsibilities may be assigned as the needs of the location evolve.