Office Manager

About The RoleWe are looking for an Office Manager who owns the whole practice, front office and clinical, and runs it in true partnership with the doctors. Your number one job is a full, productive schedule: every chair, every provider, every day. You will lead the team, own the results, and build an office that patients and team members want to come back to.What You Will DoDrive a full and productive scheduleOwn the schedule for every provider: dentists, hygienists, and specialistsSchedule to daily production goals, not just to fill time slotsReview tomorrow's and next week's schedules daily, and fix gaps before they happenFill openings and cancellations the same day, and keep a working short-call listManage recare, confirmations, and unscheduled treatment so patients don't fall off the booksMake sure patients are scheduled for their next visit before they leave the chairTrack schedule utilization, no-shows, and same-day treatment, and act on the trendsPartner with the doctorsMeet with your doctors regularly to align on goals, the schedule, and the teamBuild schedules around how each doctor works best while holding to production goalsBring the doctors the numbers, problems, and solutions, and make decisions togetherSupport the doctors' clinical leadership so the clinical and business sides work as oneLead the whole team, front and clinicalLead, coach, and hold accountable every team member: patient coordinators, dental assistants, hygienists, and support staffRecruit, interview, onboard, and train in partnership with HRManage staffing, time and attendance, and payroll approvals Manage staffing call-outs to ensure productive team is available and ready to workRun morning huddles and team meetings that keep everyone focused on the day's goalsEnsure clinical operations run smoothly: room turnover, sterilization flow, supplies, and staffing to the scheduleOwn the resultsOwn production, collections, case acceptance, and new patient growthOversee treatment presentation and financial arrangements, and step in on complex casesManage accounts receivable, insurance follow-up, and over-the-counter collectionsResolve patient concerns before they become complaintsEnsure compliance with OSHA, HIPAA, and company policiesControl supply and operating costsWhat We Need From YouOwnership of the schedule. You treat an open chair as lost care and lost production, and you don't go home until tomorrow is fullDoctor partnership. You build trust with your doctors, communicate openly, and work through disagreements directly and respectfullyOne team. You lead front and clinical as a single team, with no "front versus back."Reliability. You are here, on time, and visible. Regular, predictable attendance is an essential function of this job, and your team takes its cue from youPresence. You lead from the floor, not from behind a closed doorA good attitude. You stay steady and positive under pressure, and your team feels itAccountability. You hold yourself and others to the standard, fairly and consistentlyProfessional presentation. You set the standard for professionalism in the officeQualifications3+ years of dental office management experienceExperience leading both front office and clinical team members, including hiring, coaching, and corrective actionProven results driving provider schedules, production, and collectionsExperience working in close partnership with dentistsStrong knowledge of dental insurance, treatment planning, and accounts receivableExperience with Denticon practice management software is a plusPhysical RequirementsThe following are essential to this role and must be met with or without reasonable accommodation:Stand, walk, and move throughout the office for much of the daySit at a workstation and use a computer and phone for extended periodsSpeak and hear clearly to communicate with patients and team members in person and by phoneSee clearly at close range to read screens, reports, and documentsLift and carry office supplies up to [15] poundsMaintain professional appearance and personal hygiene standards appropriate for close patient contact, including avoiding strong odors and fragrancesWork in a clinical setting with exposure to bodily fluids, dental materials, and low-level radiation, following all safety protocolsTravel occasionally for meetings and trainingOur hiring processPossible Short video interview you complete on your own time, then interviews with the Regional Manager, Director of Operations and CEOWe contact prior employers for references, including questions about leadership, results, attendance, and dependability. Please be ready to provide at least three professional references, including a prior supervisorOffers are contingent on satisfactory reference and background checksWhat We OfferCompetitive salary /medical, dental, vision / PTO / 401(k) / leadership development