Officer - Business School

Officer - Business SchoolThe Chartered Institute of Personnel Management (CIPM) Sri Lanka, the nation's leader in Human Resource Management and a globally recognised professional body for HR education, is seeking a dynamic, results-oriented, customer-focused professional to join our team as Officer – Business School. The selected candidate will play a key role in driving student recruitment, business development, admissions coordination, and student engagement activities to support the growth and successful delivery of CIPM study programmes.Key ResponsibilitiesHandle student inquiries received through phone, email, social media, and walk-in visits.Guide prospective students in selecting suitable programmes and assist them throughout the registration and enrolment process.Follow up with prospective students to convert inquiries into student registrations and achieve enrolment targets.Maintain strong relationships with students by providing continuous support throughout their academic journey.Respond to academic and administrative inquiries and guide students on assessments, examinations, and study pathways.Coordinate lecture schedules, timetables, and classroom arrangements while ensuring effective communication with students and lecturers.Support programme administration activities, including student records management and coordination with lecturers and academic staff.Maintain the Learning Management System (LMS) and ensure study materials and learning resources are updated and available on time.Coordinate student registrations with local and international awarding bodies and partner institutions, ensuring accuracy of records and documentation.Prepare operational reports, collect student feedback, monitor payments, and support quality assurance and accreditation-related activities.Qualifications & ExperienceDegree or Professional Qualification in Business Management, Marketing, Operations, or a related field.Minimum 1 year of experience in operations, business development, academic administration, programme coordination, student services, or a similar role.Good communication skills in Sinhala and English; Tamil will be an added advantage.Strong coordination, interpersonal, organizational, and problem-solving skills.Good IT proficiency, especially in MS Office; experience with CRM/LMS systems will be an advantage.Ability to manage multiple tasks, meet deadlines, maintain accurate records, and provide excellent stakeholder service.High level of integrity, confidentiality, and attention to detail.