Officer – Fraud Transaction Monitoring (For Emiratization)

Job PurposeMonitor customer transactions and fraud alerts across banking products, services and channels to identify suspicious or potentially fraudulent activities, enabling timely fraud prevention, customer protection and mitigation of financial losses.Key ResponsibilitiesMonitor fraud alerts generated by fraud detection systems across banking channels to identify suspicious or potentially fraudulent activities in a timely manner.Review inward and outward payment transactions, customer behavior and transaction patterns to assess fraud risk and support informed decision-making.Verify customer transactions and payment instructions through approved communication channels to confirm legitimacy and reduce fraud exposure.Execute authorized fraud prevention actions, including transaction restrictions, account protection measures or additional verification requirements, to mitigate potential financial losses.Escalate suspected or confirmed fraud cases with complete supporting information to the Senior Officer or Fraud Investigations team to facilitate timely investigation and resolution.Document fraud alert reviews, customer interactions, decisions and actions accurately within the case management system to ensure auditability and regulatory compliance.Monitor alert queues and assigned cases to ensure resolution within approved service level agreements and operational standards.Report emerging fraud trends, suspicious customer behavior, operational concerns or control weaknesses to support continuous enhancement of fraud controls.Participate in fraud awareness initiatives, fraud rule testing and process improvement activities to strengthen fraud detection and prevention capabilities.Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department. Job ComplexityAbility to take handle on critical situation or emergencies due to fraud situation.Ability to manage the situation in line with SOPs and SLAsEducationBachelor’s degree in business administration, Finance, Banking, Information Technology or a related discipline.Work ExperienceMinimum 2–3 years of banking experience.Experience in Fraud Monitoring, Fraud Prevention, Banking Operations, Contact Centre, Payments Operations or Transaction Processing.Experience interacting with customers over the telephone.Familiarity with digital banking channels and payment systems is preferred.