Officer - Middle Office Operations

Job Purpose: The role is responsible for managing daily Account Services and Loan Operations activities, including Syndicated Loans, Term Loans, and Overdraft facilities, while ensuring compliance with regulatory requirements, internal policies, and operational controls. The role is also supporting customer data management, operational controls, and issue resolution, while collaborating with cross-functional stakeholders to deliver accurate, efficient, and compliant banking services.Key Responsibilities: Process customer maintenance requests and KYC updates.Support loan operations, including Syndicated Loans, Term Loans, and Overdraft facilities.Ensure accuracy, completeness, and integrity of customer data across banking systems.Liaise with Relationship Managers, Compliance, Operations, and other stakeholders to resolve operational issues and outstanding requests.Maintain compliance with bank policies, regulatory requirements, and control standards.Identify opportunities to improve processes and enhance operational efficiency.Complete mandatory training and maintain awareness of financial crime risks and regulatory requirements.Key Skills, Experience, and Required Qualifications:Strong knowledge of Loan Operations (Syndicated Loans, Term Loans, and Overdrafts), Account Services, KYC, regulatory compliance, risk management, and stakeholder management.3–5 years of experience in Banking Operations, Account Services, Customer Onboarding, or Loan Operations, with exposure to Syndicated and Term Loan Operations preferred.Bachelor's degree in finance, Accounting, Business Administration, or a related field; professional certifications such as ACAMS, CFE, or ORM are advantageous.