Officer, Sales Support

About PayOnePayOne is the leading payment technology company in the MENA region that is transforming the digital payment experience for businesses. With over 20 years of expertise, we own and build our technology in-house, providing tailored payment solutions for various sectors. Our mission is to remove the technology burden and create an exceptional customer experience so you can focus on your core business.Discover our culture here and get the inside scoop from our team here!Job OverviewThe Sales Support Officer provides administrative and coordination support to the sales team, ensuring that client documentation, proposals, contracts, and CRM records are accurately prepared, processed, and maintained. This role serves as the operational link between the sales team and other departments, ensuring that deals progress smoothly from application to onboarding while supporting broader efforts to standardize and enhance the sales process. What You'll DoDocumentation & Contract Support:Prepare, process, and file sales contracts, agreements, and client/merchant onboarding documents.Verify that contracts and forms are filled out completely and correctly (e.g., fee schedules, product details, signatures) before submission.Ensure that all required supporting documents (commercial registration, ID, authorized signatory details, etc.) are collected, filed, and complete.Maintain organized physical and digital filing systems for compliance and audit purposes.CRM & Client Data Management:Maintain and update the CRM or client database with accurate client details, contract terms, and account statuses.Track the status of pending applications, approvals, or signatures, and follow up on outstanding items.Cross-Department CoordinationCoordinate between the sales team and other departments to move deals and contracts forward, from the moment the merchant is a lead until it is live and transacting.Escalate complex client issues or documentation gaps to Account Managers as needed.Sales Team SupportPrepare sales quotes, proposals, or pricing sheets for the sales team.Handle routine client correspondence (confirmations, reminders, basic inquiries).Respond to all potential clients in a timely manner and manage the PayOne info account/inbox, routing inquiries to the appropriate team member.Manage PayOne’s account with all of the acquirers and partners.Process ImprovementHelp standardize the sales process for PayOne, supporting consistent documentation, workflows, and handoffs across the sales team using available and suggested tools.ReportingCompile basic sales activity reports (pipeline status, new accounts onboarded, pending documentation) for management.Take minutes of meetings during executive meetings, and share updates with all relevant stakeholders Provide monthly executive reports to management about business development activities.Who You AreBachelor's degree in Business Administration, Management, or related field.1-2 years of relevant experience. Fresh graduates are encouraged to apply.Ability to manage multiple tasks and deadlines in a fast-paced sales environment.Comfortable communicating with internal/ external stakeholders.Proficiency with modern AI tools for productivity and operational automation.What's In It For You?We invest time and resources Into Making Sure PayOne is as good as the people we hire. Here are some of the reasons we attract the best people:💰 Competitive Compensation and Benefits💸 Performance Bonuses📈 Career Progression🏆 Recognition Programs💻 Remote Work Arrangement🙌 Strong Company Culture🩺 Comprehensive Health Insurance for Employees and their FamiliesThe PayOne culture is one of collaboration, creativity, and diverse perspectives. We are committed to building and fostering an inclusive, accessible environment for everyone.