Officer, Support Services (UAEN)

Core Responsibilities:Identify and report system inefficiencies, providing solutions to ensure optimal functionality and reliability. Create, update, and maintain technical documentation to streamline troubleshooting and knowledge-sharing. Conduct validation testing to assess system modifications and ensure process enhancements meet expectations. Meet with internal teams and stakeholders to review service improvements and technical challenges. Analyze root causes of system failures and document solutions to prevent recurrence. Obtain necessary approvals for process changes, system updates, and technical modifications. Participate in system reviews, performance assessments, and strategic planning discussions.Research industry best practices for optimizing system integration, monitoring, and technical support. Collect user feedback and insights to refine application functionality and performance. Evaluate supplier deliverables to ensure compliance with predefined quality standards. Interpret and analyze technical reports to enhance system efficiency and resolve operational concerns. Assist in troubleshooting and resolving application inefficiencies to improve overall user experience.Quality & Excellence Management:Summarize and analyze key performance indicators to assess process efficiency and business impact. Present findings on system performance, identifying areas for improvement and optimization. Verify accuracy, security, and functionality of application updates before deployment. Monitor system logs to detect potential security risks and operational inefficiencies.Qualifications and Experience:Preferred Educational Qualifications and Professional CertificationsBachelor’s degree in Information Technology, Computer Science, or related field.Master’s degree in Information Technology, Computer Science, or related field is a plus.Certified Application Support Engineer (CASE) or equivalent is a plus.ExperienceMinimum 1-3 years of experience in IT support.