Omnichannel Operations Manager

Omnichannel Operations ManagerExperience: 3–6 yearsIndustry: Retail / D2C / E-commerce / Supply ChainLocation: BangaloreAbout the RoleWe are looking for a hands-on Omnichannel Operations Manager to drive omnichannel implementation across stores, warehouses, inventory and fulfilment.The role will work closely with Retail, Warehouse, Supply Chain, E-commerce, Technology and Finance teams to improve inventory visibility, fulfilment efficiency and operational processes.This is an execution-focused role for someone who can turn ambiguity into clear processes, owners and timelines.Key ResponsibilitiesOwn omnichannel implementation across stores and warehouses.Drive inventory visibility, reconciliation, transfers and rebalancing.Implement store-fulfilment and inventory-sharing processes.Define and monitor warehouse and fulfilment SLAs.Coordinate online/offline fulfilment and returns.Track stock stuck in transit or not made live online.Drive NDR and returns processes through ClickPost.Work with OMS, WMS, ERP and marketplace systems on operational requirements.Build cross-functional project plans and drive execution.Create and implement SOPs and operating processes.Conduct regular store/warehouse visits and solve operational gaps.Candidate Profile3–6 years in retail, D2C, e-commerce or supply-chain operations.Experience in inventory, warehouse, fulfilment or omnichannel projects.Familiarity with OMS/WMS/ERP/marketplace systems.Strong analytical, project management and stakeholder-management skills.Strong ownership and execution mindset.Comfortable working with data and visiting stores/warehouses.High-agency operator — not presentation-only programme management.