Onboarding Associate

About FlyAkeed:FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.Highlights: Current funding stage: Series A FlyAkeed is supported by PIF subsidiary Sanabil Investments, Elm, Artal Capital, and Alrajhi Partners. At FlyAkeed, we leverage technology to transform corporate travel management. Our Operations team plays a critical role in ensuring seamless travel booking, fulfillment, and customer satisfaction by managing reservations, travel requests, and operational processes through our proprietary platform.Job SummaryThe Onboarding Associate is responsible for managing the customer onboarding journey from contract signing through Go Live, ensuring a smooth implementation experience. This role works closely with customers and internal teams to coordinate onboarding activities, track progress, and ensure all requirements are completed on time.Key ResponsibilitiesManage the end-to-end customer onboarding process through Go LiveLead onboarding and project kickoff meetings with customersUnderstand customer requirements and coordinate implementation with internal teamsTrack onboarding progress and ensure milestones and deadlines are metManage multiple customer onboarding projects simultaneously while prioritizing tasks effectivelyBuild strong relationships with customers and provide timely support throughout the onboarding journeyMonitor, follow up, and ensure all onboarding tasks are completed on scheduleMaintain accurate onboarding records and provide regular status updatesIdentify opportunities to improve onboarding processes and enhance the customer experienceRequirementsBachelor's degree in Business Administration, Information Systems, or a related field1-3 years of experience in Customer Onboarding, Customer Success, or a similar customer-facing roleExperience working directly with customers throughout the service implementation processStrong ability to lead customer onboarding meetings and manage customer relationshipsExcellent organizational skills with the ability to manage multiple priorities and meet deadlinesStrong attention to detail and follow-throughExcellent verbal and written communication skills in both Arabic and EnglishProficiency in Microsoft Excel and task/project management tools