Onboarding Specialist

Qahwa is the operating system for modern coffee shops.We bring point of sale, inventory, accounting, and reporting into one unified platform, powered by AI, designed specifically for cafés.By eliminating fragmented tools and manual workflows, Qahwa enables coffee businesses to run more efficiently, make better decisions, and scale with confidence.We're looking for an Onboarding Specialist who is passionate about and enjoys working directly with coffee shop operators to ensure a smooth onboarding experience. This role is responsible for delivering, installing, configuring, training, and fully onboarding customers on the Qahwa platform.What you'll do:

• Lead customer onboarding and implementation projects from kickoff to go-live.
• Install, configure, and deploy Qahwa POS and related solutions.
• Conduct in-person and remote training sessions for customers and their teams.
• Guide customers through setup, best practices, and operational workflows.
• Ensure customers are fully prepared for a successful launch.
• Troubleshoot implementation issues and coordinate with internal teams when needed.
• Build strong relationships with customers and serve as a trusted advisor during onboarding.
• Document customer requirements, implementation progress, and training outcomes.
• Provide feedback on customer interactions.What we're looking for:
• 1+ years of experience in implementation and training of F&B Tech.
• Strong communication and presentation skills in both Arabic and English.
• Excellent problem-solving and customer-facing skills.
• Ability to explain technical concepts in a simple and practical way.
• Strong organizational skills and attention to detail.
• Comfortable working independently and managing multiple projects simultaneously.
• Experience in restaurants, cafés, hospitality, or retail technology is a strong advantage.
• Willingness to travel to customer locations when required.What success looks like:✓ Delivering seamless customer implementations and go-live experiences.✓ Ensuring customers are fully trained and confident using the platform.✓ Building strong relationships with coffee shop operators and staff.✓ Achieving high customer satisfaction during onboarding and implementation.✓ Becoming a trusted advisor for operational excellence and digital transformation.Why Join Qahwa?
• Competitive salary package.
• Career growth opportunities in a rapidly expanding company.
• Innovative products serving one of the fastest growing industries in the region.
• Collaborative, ambitious, and customer focused culture.Our Culture:At Qahwa, we're building more than technology - we're building a team of ambitious, customer focused professionals who are passionate about helping businesses succeed.We believe great results come from collaboration, ownership, and continuous improvement. Every team member has a voice, the freedom to take initiative, and the opportunity to make a meaningful impact.We celebrate achievements, learn from challenges, and support each other as we grow together.