Online Customer Service Specialist

We are looking for a highly organised, responsive, and customer-focused Online Customer Service Specialist to join our team.In this role, you will be the first point of contact for our customers, handling enquiries and providing professional support through WhatsApp, email, and phone calls.We are looking for someone who is confident communicating with customers online, can manage multiple conversations at once, and stays calm and organised in a fast-paced environment.Key ResponsibilitiesRespond to customer enquiries through WhatsApp, email, and phoneManage multiple customer conversations and enquiries simultaneouslyProvide clear, professional, and friendly information to customersFollow up on enquiries, requests, and outstanding responsesCoordinate with internal teams to ensure customer requests are handled efficientlyKeep customer information and conversations organised and up to dateEscalate issues or complex enquiries to the appropriate team memberMaintain a high standard of customer service across all communication channelsEnsure customers receive timely responses and regular updatesRequirementsExcellent spoken and written English is essentialPrevious experience in Customer Service, preferably in an online/chat-based environmentStrong experience handling WhatsApp, live chat, email, and phone enquiriesExcellent multitasking and organisational skillsAble to manage multiple conversations and priorities without losing attention to detailFast, clear, and professional communication skillsConfident using computers, messaging platforms, email, and online systemsPatient, friendly, and professional when dealing with customersProactive, reliable, and able to work independentlyExperience in construction, fit-out, landscaping, property, or related industries is a plusThe Ideal CandidateYou are someone who genuinely enjoys helping customers and is comfortable working in a busy, high-volume communication environment.You can switch effortlessly between WhatsApp messages, emails, and phone calls while keeping track of different customers and requests. You understand that fast response times, attention to detail, and professional communication are essential to delivering an excellent customer experience.If you’re organised, energetic, highly responsive, and have excellent English communication skills, we’d love to hear from you.