Online Reputation & Crisis Management

About Role:At Snabbit, one customer moment can become the brand story. You will build the reputation-intelligence engine that helps us detect risks early, establish facts fast and guide the right response. This is not a social-media calendar role; it is a high-trust mandate at the intersection of Brand, CX, Operations, Legal, PR and leadership.What you need to bring to the 'table'• 6-10+ years across ORM, digital crisis management, social listening, communications, digital intelligence or platform trust and safety• Direct ownership of real reputation incidents - beyond dashboards, sentiment reports or community responses• Signal instinct: the ability to distinguish routine noise from a narrative with genuine travel potential• Deep fluency in platform mechanics, virality, creators, online communities, meme culture and changing internet behaviour• Judgment to know when Snabbit should respond, when it should solve quietly and when speaking would make things worse• Clear writing and the ability to align Brand, CX, Operations, Legal, PR and senior leadership under pressure• Comfort with high-intensity, always-on situations; reputation incidents do not follow office hours• Low-ego influence and the ability to make complex moments easier for everyone around youWhat you will buildAlways-on listening, severity levels, leadership alerts, an escalation matrix, crisis playbooks, response protocols and a live repository of reputation learnings.What you will learnHow to protect trust while helping build a category-definingconsumer brand from the ground up.Apply here - https://forms.gle/ZaAyof1VJp1noHuF6