Online Reputation Manager

About ShftXShftX is India's next-generation multi-brand consumer electronics house, building and scaling 8+ brandsacross Amazon, Flipkart, Blinkit, Zepto, and quick-commerce platforms. With a 100+ member team, afounder-led culture, and zero patience for bureaucracy, every ShftX teammate owns their function end-to-end — we don't hire employees, we hire founders of their function.About the RoleAs ORM Manager, you'll own ShftX's reputation across every marketplace, review platform, and socialchannel our 12+ brands sell on. Ratings and reviews directly drive Buy Box eligibility, ad approval,conversion, and account health on Amazon and Flipkart — so this isn't a support function, it's a growthlever. You'll build the systems, playbooks, and (eventually) the team that keeps ShftX's brands trusted atscale, while working closely with Ecommerce, Performance Marketing, CX, and R&D to fix problems at theroot, not just respond to them.Key Roles & Responsibilities1. Marketplace Ratings & Account HealthOwn product and seller ratings across Amazon, Flipkart, Blinkit, Zepto, and other marketplaces whereShftX brands sell.Track and protect account health metrics — Order Defect Rate, Return/Refund Rate, Voice of theCustomer (VOC) dashboards, Seller Rating — that affect Buy Box, ad eligibility, and catalogue visibility.Flag and act on early warning signs of account health risk before they escalate into suspensions or listingrestrictions.2. Review & Feedback ManagementMonitor, categorize, and respond to product reviews and customer feedback across all platforms in linewith brand tone and TAT targets.Identify and report fake, malicious, or policy-violating reviews for takedown through official marketplacechannels.Run structured post-purchase review-generation campaigns to build organic positive review volume.3. Root-Cause CollaborationPartner with R&D and Quality teams to translate recurring complaint patterns (product defects,packaging, delivery issues) into fixes — not just repeated fire-fighting.Work with the Ecommerce/Marketplaces team on listing accuracy, since mismatched expectations are amajor driver of negative reviews.Loop in Performance Marketing when reputation issues affect ad performance or platform standing.4 Reporting & AnalyticsReport weekly/monthly on rating trends, resolution rates, response TAT, and account health status acrossbrands to leadership.Present sentiment and reputation insights that inform product, marketing, and operations decisions.Requirements1–3 years of experience in online reputation management, customer experience, or e-commerceoperations — marketplace experience (Amazon/Flipkart seller-side) preferred but not mandatory.Prior experience managing or building a small team is a plus.Bachelor's degree in any discipline; no specific degree requirement.What We OfferOwnership of a function that directly impacts revenue and account health across 8+ brands.A founder-led, execution-first culture with minimal red tape.Room to build the ORM function's tools, team, and playbook from the ground up.Fast-paced, high-growth environment at one of India's fastest-scaling consumer electronics houses.To apply or for questions, contact hr@shftx.com