Onsite Audio-Visual Event and Meeting Support Technician

About AVI-SPLAVI-SPL is a global leader in audiovisual and collaboration technology solutions, helping organizations connect, communicate, and collaborate more effectively. With a worldwide presence and a commitment to innovation, AVI-SPL delivers integrated AV, unified communications, and managed services that enable exceptional workplace experiences and business outcomes.The AVI-SPL Onsite Audio-Visual Event and Meeting Support Technician will work in partnership with APAC Customer Service Teams and Global Helpdesk to provide on-premises support for AVI-SPL customer at client site, with the end goal of delivering world-class Customer Service experience. Successful candidate will be deployed at client site at their Tokyo office. Client is a global investment bank.Duties and responsibilities:Manage Zoom meetings and events, the primary webinar platform.Manage ServiceNow, the primary ticketing management system.Operate VC equipment like Cisco, Poly, Extron and Crestron and other related AV equipment (training will be provided).Support VIP meetings and Townhalls involving C-level people (Managing Directors, SVPs, and EVPs).Assist users in setting up Zoom meetings at their workstations or in VC rooms.Set up/breakdown of conference spaces to meet the customers’ event needs.Perform support tasks in a timely and quality conscious manner.Perform regular preventative maintenance checks and housekeeping for room AV equipment.Work with internal/external teams/vendors/field engineers for troubleshooting of AV issues and break fixes.Must be a team player and be able to work as part of the APAC support team (Hong Kong, Singapore and Korea).Provide client training as needed, for AV equipment operation in the meeting rooms.Work on other duties assigned as needed.Required Skills & Experience:1-2 years of hands-on onsite audiovisual support experience preferred.Good understanding of Microsoft Windows and Microsoft Office applications.Experience supporting Zoom or similar collaboration platforms.Basic knowledge of audio, video, and control signal flow.Strong troubleshooting and problem-solving skills.Excellent communication skills, both verbal and written, in English.Excellent communication skills, both verbal and written, in Japanese.Customer-service mindset with a professional and positive attitude.Ability to work independently and as part of a regional team.Preferred Qualifications:Experience with ServiceNow or other ticket management platforms.Experience supporting Cisco, Poly and other conferencing solutions.Formal education in Electronics, Information Technology, or a related technical discipline.Why Join Us?Work in a professional corporate environment supporting high-profile business meetings and events.Gain experience with leading collaboration and AV technologies.Be part of a collaborative APAC support organization.Receive training and development opportunities to develop your technical expertise.Contribute directly to delivering world-class customer experiences.