Onsite AV Support Technician

WHO WE AREAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.WHAT YOU’LL DOThis position is responsible for collaborating with our client’s management team and other company employees to deliver an array of customer service focusing on integration, installation, and break fix assistance in high level conference rooms, multipurpose rooms and auditoriums.Day-To-Day Responsibilities:Perform audiovisual system installations, decommissioning, upgrades, and redeployments based on project scope and directivesSupport installation days including:Pre‑install site readiness checks and material verificationRough‑in, trim‑out, and final device installationSystem commissioning, validation testing, and client handoff supportProvide break‑fix and on‑demand service support for conference rooms, auditoriums, multipurpose spaces, video walls, and collaboration environmentsRead and interpret system schematics, drawings, and architectural/construction blueprintsInstall, terminate, solder, and crimp low‑voltage cabling using appropriate hand and power toolsTest point‑to‑point cabling, validate signal flow, and verify overall system functionalityTroubleshoot complex AV environments including:Microsoft Teams Rooms and other VC platformsLogitech room systems and peripheralsQSC / Q‑SYS (including Reflect)Biamp Tesira and DANTE audio environmentsPerform daily system checks, preventative maintenance, and functional testing to ensure room readinessUpload, support, and troubleshoot control programs and firmware (AMX, Crestron, Q‑SYS – minor edits with programmer support as needed)Track, manage, and secure tools, equipment, and materials on job sites; coordinate RMAs as requiredCommunicate daily job‑site status, risks, and progress to the Project ManagerAct as on‑site customer liaison; route change requests to the Project Manager for review and approvalCoordinate with other trades on active construction sitesMaintain accurate documentation, test results, and service notesProvide basic end‑user training and system walk‑throughs when requiredTravel between customer sites to support installations and service needsPerform additional responsibilities as needed to support team and organizational objectivesItems to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.This position will generally work on customer sites and may deal with a construction site type of work environment.WHAT WE’RE LOOKING FOR Must-Haves:Strong communication and interpersonal skills with a customer‑focused mindsetIntermediate to advanced knowledge of AV systems including displays, projectors, audio, DSPs, control systems, and video conferencingIntermediate proficiency installing, terminating, and troubleshooting low‑voltage cabling (HDMI, CAT5e/6, fiber) and infrastructureIntermediate understanding of network concepts as they relate to AV (TCP/IP, IP‑based systems)Ability to diagnose and resolve audio, video, control, and network issues independentlyExperience leading small site teams and managing small to medium projectsFamiliarity with Crestron, and QSC systems (changes and troubleshooting)Knowledge of audio, video, and control signal flowAbility to advise Project Managers and Engineers on installation‑related impacts to scope, schedule, and technical approachAbility to safely use hand and power tools; soldering and crimping requiredAbility to work independently, manage priorities, and meet deadlinesKnowledge and use of AV test equipmentUnderstanding of industry installation safety codes and standardsPhysical ability to climb ladders up to 35 feet and lift tools/equipmentValid Driver’s License with an MVR meeting AVI‑SPL driving standardsHigh School Diploma or equivalent4–6+ years of audiovisual installation and/or break‑fix service experienceNice-To-Haves:Formal education in Audio Visual, Electronics, or related fieldAVIXA CTS certificationManufacturer or industry certifications (Crestron, QSC, Biamp, Extron)Q‑SYS Level 2 CertificationCrestron Professional Installation or Programming EssentialsOSHA 30‑Hour Construction CertificationAbility to obtain government or system‑specific clearancesWHY YOU’LL LIKE WORKING HERE Medical benefits, including vision and dentalPaid holidays, sick days, and personal daysEnjoyable and dynamic company cultureTraining and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.