OPD Night Supervisor

Core Responsibilities:-Ensure the delivery of safe, efficient, and timely outpatient services during the night shift.Monitor and ensure the implementation of OPD staffing plans to maintain service continuity and smooth patient flow.Oversee the execution of OPD policies, procedures, and clinical guidelines, ensuring integrated and coordinated patient care.Monitor Key Performance Indicators (KPIs) for OPD coordinators and follow up on required development and improvement plans.Supervise the medical claims cycle in alignment with Medical Audit Department guidelines.Monitor and follow up on staff operational schedules in coordination with specialty supervisors to ensure optimal workforce utilization.Coordinate daily operations among OPD nursing in charge, appointment booking supervisors, and OPD coordinators to ensure effective teamwork.Train and orient OPD staff on hospital policies, procedures, and clinical practice guidelines.Ensure accurate attendance tracking of consultants and confirm appropriate coverage during leaves or absences to maintain service continuity.Monitor consultant performance related to clinic attendance and average patient service time, in line with Quality Department standards, and submit monthly reports to the OPD Manager.Maintain continuous and effective communication with patients, families, and caregivers to ensure proper information delivery and early problem resolution.Ensure all OPD services comply with Quality Management standards, infection control policies, and Egyptian healthcare laws and regulations.Investigate patient complaints, incidents, and violations, recommend corrective or disciplinary actions, and submit reports to the Medical Sector Head and Quality Department

Requirements

-Bachelor’s degree in pharmacy, Medicine, Physiotherapy or Dental. 1–3 years’ experience in Medical Management.Basic knowledge of OPD workflows and patient flow management.Ability to supervise, coordinate, and guide medical and non-medical staff during the evening shift.Basic Knowledge of medical claims cycles, insurance approvals, and medical audit requirements.