Operation Director

We Are Hiring For The Following PositionJob Title: Operation DirectorLocation: Riyadh, Saudi ArabiaKey ResponsibilitiesStrategic LeadershipDevelop and execute the overall operations strategy aligned with company goals and market dynamics. Lead annual business planning for volumes, revenues, margins and operational KPIs. Drive continuous improvement initiatives to enhance efficiency, profitability and customer experience.Retail Network Operations ManagementOversee daily operations of all fuel retail network (COCO, DODO and CODO) through regional leadership.Ensure consistent implementation of operating standards, SOPs and brand guidelines across the network.Monitor key operational KPIs: Fuel volumes, profitability, safety metrics and customer service scores.HSSEQ and ComplianceEnsure full compliance with company HSSEQ standards, Statutory and regulatory authorities' requirements and Forecourt safety protocols.Lead emergency response readiness and incident management procedures across the network.Lead periodic audits and ensure corrective actions are effectively implemented.Financial & Commercial PerformanceAchieve retail revenue, margin and cost efficiency targets.Lead budget development and control operating expenses across the retail network.Approve business cases for station investments, KDR projects upgrades and operational initiatives.Oversee B2B commercial operations (fleet cards, corporate accounts, smart cards) ensuring profitability and Customer retention.Network Development & Expansion SupportCollaborate with Projects, Engineering, Finance and Network Optimization team to plan new builds, renovation and expansion of company network.Review feasibility studies, project proposals and ROI analyses for network expansion.Ensure operational readiness for new stions and network redevelopment projects.People Leadership & Capability DevelopmentLead and mentor Regional Managers, Deputy Regional and operational Teams across all regions. Develop competency framework, training plans and succession pipeline for operation teams.Promote a culture of accountability, service excellence and continuous improvement.Customer Experience & Service ExcellenceOwn the customer service agenda for all retail stations, ensuring high-quality service delivery across network.Oversee Mystery Shopper, Google Review and Customer Feedback improvement plans.Implement Service excellence programs and operational best practices.Supply Chain & Logistics CoordinationCoordinate with Supply and Distribution to ensure seamless fuel availability and inventory accuracy. Resolve supply bottlenecks, monitor fuel losses and optimize logistics performance.Support the rollout of automation and digital system for supply forecasting and wet-stock management.Digital Transformation & System ImprovementsLead the implementation of digital tools (POS, SAP system mobile apps, fleet card systems, station automation).Ensure data integrity across operational platforms for reporting analytics and decision-making.Drive digitalization to increase operational efficiency and customer convenience. Governance, Reporting & Stakeholder ManagementPresent monthly quarterly performance reports to senior leadership.Ensure strict governance of operational policies, audits, contracts and dealer agreements.Collaborate with finance, HR, Supply, HSSEQ projects, IT, Marketing & Commercial teams to deliver business objectives.Qualifications & PrerequisiteEducationBechalor’s Degree in Business Administration, engineering, Marketing, Economics or related field.MBA or master’s degree in management business Analytics or Operations (preferred).Professional Experience7-12 years of experience in fuel retail operation, retail network management, oil & gas downstream operations, or related sectors.Minimum 5 years in senior managerial role (Regional Manager/Senior Operations Manager / Operations Head).Proven experience managing large-scale retail networks (COCO, DODO, CODO, B2B fleet Card Operations).Operation strategy.HSE compliance & audit.Fuel Supply chain and logistics.Station Automation, SAP, POS and retail systems.Budgeting and P&L ownership.Retail network expansion projects (new builds, renovation, KDR).Technical SkillOperational & Retail ExpertiseStrong understanding of fuel station operations, forecourt safety, customer service models and retail profitability levers. Experience with budgeting, forecasting, cost control and productivity improvement.Experience with SAP, POS systems, station automation, fleet card systems, and mobile applications.Ability to lead digital transformation and operational system improvement projects. Strong leadership skills with the ability to manage large teams across multiple regions.High-level communication,negotiation, and stakeholder management capability.Ability to make strategic,data-driven decisions under pressure. Excellence in people development, performance management, and coaching.Customer-focused mindset with commitment to service excellence.