Operation Director

🗂 We’re Hiring: Operation Director🕒 Employment Type: Full-Time💼 Level: Senior LeadershipWe are seeking an experienced, strategic, and results-driven Operation Director to lead the organization’s overall operational performance, business execution, team development, cost management, and continuous improvement initiatives. This role will work closely with senior management and cross-functional teams to translate business strategy into effective operational plans, improve efficiency, manage resources, and drive sustainable business growth. Current Malaysia Operations Director roles commonly emphasize operational leadership, business strategy, cost control, team leadership, operational excellence, and commercial performance. (Jobstreet Malaysia)🎯 Key Responsibilities• Provide strategic leadership and overall direction for the organization’s operations.• Translate company strategy and business objectives into practical operational plans and measurable targets.• Oversee day-to-day business operations and ensure efficient execution across departments and business units.• Establish operational KPIs, performance standards, service levels, and accountability frameworks.• Monitor operational performance and identify opportunities to improve productivity, efficiency, quality, and profitability.• Lead continuous improvement and operational excellence initiatives across the organization.• Develop and implement standardized processes, policies, procedures, and operating models.• Identify operational bottlenecks, risks, inefficiencies, and process gaps and implement corrective actions.• Manage operational budgets, resources, expenses, and cost-control initiatives.• Drive cost efficiency while maintaining service quality, customer satisfaction, and business performance.• Oversee workforce planning, resource allocation, organizational structure, and manpower requirements.• Lead, coach, motivate, and develop high-performing operational teams.• Establish clear performance objectives and conduct regular performance reviews with department heads and operational leaders.• Collaborate closely with Finance, Sales, Marketing, HR, Technology, Procurement, and other functional teams.• Ensure effective communication and coordination between operational departments and senior management.• Monitor business continuity, operational risks, compliance requirements, and contingency plans.• Ensure operations comply with company policies, regulatory requirements, safety standards, and industry best practices.• Develop operational dashboards, management reports, forecasts, and performance reviews for senior leadership.• Analyze operational and financial data to support strategic decision-making.• Lead major business transformation, expansion, restructuring, automation, and operational improvement projects.• Manage relationships with key customers, suppliers, vendors, partners, and other external stakeholders where required.• Establish and monitor vendor and service-provider performance against agreed KPIs and SLAs.• Support business development and commercial initiatives by ensuring operational capabilities align with growth objectives.• Identify opportunities for new business models, market expansion, service improvements, and revenue growth.• Ensure operational resources and capabilities are aligned with current and future business requirements.• Develop contingency and business continuity strategies to minimize operational disruptions.• Maintain strong governance, accountability, and operational discipline throughout the organization.• Report operational performance, major risks, strategic initiatives, and improvement plans to senior management or the Board.✅ Requirements• Proven experience in Operations Management, Business Operations, General Management, Commercial Operations, or a related leadership role.• Extensive experience managing large-scale or multi-functional operations.• Strong understanding of business strategy, operational planning, financial management, and performance optimization.• Proven track record of improving operational efficiency, productivity, service quality, and profitability.• Strong experience developing and managing KPIs, SLAs, budgets, operational dashboards, and performance-management frameworks.• Strong financial and commercial acumen with experience in cost control, budgeting, forecasting, and resource optimization.• Excellent leadership skills with proven experience managing, coaching, and developing senior and operational teams.• Strong stakeholder-management, negotiation, communication, and influencing abilities.• Ability to work effectively with senior executives, department heads, customers, vendors, and external partners.• Strong analytical, strategic-thinking, and problem-solving skills.• Experience leading business transformation, process improvement, digitalization, automation, or operational excellence initiatives.• Strong knowledge of risk management, compliance, governance, and business continuity.• Ability to make commercially sound decisions in a fast-paced and changing business environment.• Strong proficiency in Microsoft Excel, PowerPoint, ERP systems, CRM platforms, BI dashboards, and operational reporting tools.• Experience with Lean, Six Sigma, Agile, or other continuous-improvement methodologies is an advantage.• Industry experience in manufacturing, construction, logistics, healthcare, technology, retail, hospitality, or professional services is advantageous depending on the organization.• Bachelor’s degree in Business Administration, Operations Management, Engineering, Finance, Management, Supply Chain, or a related discipline is preferred.• MBA or other postgraduate business qualification is an advantage.• Professional certifications in Operations Management, Project Management, Lean Six Sigma, Supply Chain, or Business Management are an advantage.• Typically 10+ years of relevant professional experience, including significant leadership responsibility, is preferred for senior Operations Director positions. Comparable current Malaysia postings include requirements of 10+ years or 12+ years for senior operations leadership roles. (Jobstreet Malaysia)🌟 What We Offer• Opportunity to lead enterprise-wide operations, business transformation, operational excellence, and strategic growth initiatives.• Direct exposure to senior management and key business decision-makers.• Opportunity to influence business strategy, profitability, organizational performance, and long-term growth.• Hands-on experience managing cross-functional teams, budgets, operational risks, vendors, and strategic projects.• Exposure to digital transformation, automation, process optimization, and data-driven operational management.• Opportunity to lead business expansion and develop scalable operational models.• Career progression into Regional Operations Director, Managing Director, Chief Operating Officer (COO), Group Operations Director, or Chief Executive Officer (CEO) roles.• A high-impact, leadership-focused, and performance-driven working environment.• Executive leadership development, professional training, mentorship, and strategic career development opportunities.• Competitive compensation, performance incentives, and comprehensive benefits package.