Operation Executive

Job SummaryWe are looking for a proactive and detail-oriented Operations Executive to support and manage daily business operations, ensure smooth workflow across departments, and maintain high standards of service delivery. The role requires strong organisational, coordination, and problem-solving skills, with the ability to monitor operational performance, resolve issues, and ensure that business activities are completed efficiently and in line with company objectives.Key Responsibilities Daily Operations ManagementOversee daily operational activities to ensure smooth and efficient business operationsMonitor daily workloads, task allocation, and workflow to ensure activities are completed within established timelinesCoordinate with different departments and service centres to ensure operational requirements are metIdentify operational challenges and take appropriate action to minimise delays and disruptionsEnsure that operational procedures and company policies are followed consistently Performance Monitoring and ReportingMonitor operational performance against established KPIs, targets, and service-level agreements (SLAs)Prepare daily, weekly, and monthly operational reports for management reviewTrack productivity, transaction volumes, pending tasks, and service delivery performanceIdentify performance gaps and recommend practical improvementsFollow up with relevant teams to ensure that operational targets are achieved Team Coordination and SupportCoordinate with operations teams to ensure tasks and responsibilities are clearly assignedFollow up on pending work and support teams in resolving operational issuesMonitor attendance, shift coverage, and manpower requirements in coordination with the relevant departmentsEscalate staffing shortages, performance concerns, and operational risks to managementSupport the implementation of operational instructions and management decisions Process Improvement and Quality ControlReview existing operational processes and identify opportunities to improve efficiencyEnsure accuracy, consistency, and quality in daily operationsIdentify recurring errors, delays, and service issues and recommend corrective actionsAssist in developing and updating standard operating procedures (SOPs) and internal workflowsEnsure proper documentation, recordkeeping, and compliance with internal operational standards Issue Resolution and CoordinationHandle day-to-day operational challenges and coordinate with the relevant teams to resolve them promptlyInvestigate service delays, customer complaints, and operational discrepanciesCoordinate with internal departments, including HR, Finance, IT, and Customer Service, to address operational requirementsEscalate critical issues to management with relevant details and recommended solutionsFollow up on corrective actions to ensure issues are resolved effectivelyRequirementsQualifications and ExperienceBachelor's degree in Business Administration, Operations Management, or a related field is preferredMinimum 2-4 years of experience in operations management, operations coordination, or a similar roleExperience in a multi-branch, service-oriented, or customer-facing business environment is an advantageStrong knowledge of operational workflows, KPI monitoring, reporting, and process improvementExperience using MS Excel, reporting tools, and operational management systemsExcellent organisational, analytical, and problem-solving skillsStrong communication and coordination skillsAbility to manage multiple priorities and work under pressureKey CompetenciesOperational planning and coordinationKPI and performance monitoringAnalytical thinking and problem-solvingProcess improvementReporting and documentationTeam coordination and accountabilityTime management and prioritisationAttention to detailPerformance Indicators (KPIs)Achievement of operational targets and KPIsTimely completion of daily operational activitiesReduction in pending tasks, processing delays, and operational errorsImprovement in team productivity and workflow efficiencyCompliance with internal procedures and service-level standardsTimely submission and accuracy of operational reportsEffective resolution of operational issues