Operation Manager - Bulgarian Speaker

QUALIFICATIONS AND JOB DESCRIPTIONVFS Global is a Trusted Partner for Diplomatic Missions and is currently carrying out the administrative work and non judgemental tasks for its client governments with 3533 Visa Application Centres and operations in 143 countries across five continents as at 30 April 2014. VFS Global serves the interests of 63 client governments. The company has successfully processed over 100 million applications since its inception in 2001.We are looking for an Operation Deputy Manager Bulgarian Speaker for our Visa Application Center in Ankara, Türkiye.Qualification & ExperienceMinimum a bachelor’s degree from a university or global equivalent.Minimum 5 years of experience preferably in Travel and Tourism or Service IndustryExperience in handling teams and managing processesKnowledge & Key skills:Proficiency in Bulgarian & English language Proficiency in MS OfficeAdaptability and presence of mind to handle customer queries and complaintsAbility to innovate and enhance procedures and methods to increase productivity & cost effectivenessAdditional Requirements:Proficiency in Bulgarian preferred in addition to English.Minimum level of Turkish is requiredExperience in dealing with customers (Dealing with Diplomatic Missions / Foreign Nationals would be an added advantage)Preferably living in Ankara.Candidate should have good knowledge of operations available in the market and should be proficient in Bulgarian language. Job Description:Undertake overall responsibility of the business unitDirect responsibility for the Unit's profitability and achieve targets (EBIT) set by the Zone/RegionDevelop and maintain business relationships with all Consulate officialsEnsure compliance to all existing processes and meet the defined Service Level Agreement’sEnsures that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspectiveManage unit and staff efficiency & productivityEnsures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective TrackerResponsible for implementation of process enhancements to improve quality & efficiency of the UnitFacilitates & encourages team to share "Spark Ideas”, and, encourages sharing of Best PracticesLead new process roll outs in the respective Visa Application Centre(s)Control & maintain Unit's expense budgets and allocated resourcesEnsure conduct of Product & Process Training to all staff on a regular basis through coaching and developmentEnsure that all staff attend trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staffManage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidentsAdherence to Corporate Security PolicyEnsure on going Value Added services are enhanced & maintained thereby achieving the monthly/annual targetsEnsure updating of Productivity & VAS Conversion