Operation Officer

Company DescriptionATHR Gallery is a pioneering contemporary art space dedicated to elevating Middle Eastern art on a global stage, founded in 2009 in Jeddah, Saudi Arabia,. The gallery serves as a cultural bridge between Saudi Arabia and the international art community, ATHR has expanded to Al-Ula and Riyadh and established initiatives such as ATHR Foundation and AKTHR to support emerging artists and cultural projects across Saudi Arabia and the Gulf region.Role DescriptionThe Operations Officer is a full-time, on-site role based and responsible for overseeing day-to-day museum operations, including coordination of events and logistics to ensure smooth functioning of the space. The Operations Officer will manage operational processes, monitor resource allocation, and support budgeting and financial tracking related to museum activities. Collaborating closely with ushers, administrative, and external partners, maintain operational documentation and policies, and support continuous improvement of workflows. The role also involves ensuring compliance with internal standards, fostering effective communication across teams, and supporting the implementation of strategic initiatives.Key Responsibilities Develop, implement, maintain, and continuously improve operational manuals, Standard Operating Procedures (SOPs), templates, registers, and related operational documentation in alignment with the project's governance framework.Lead and oversee daily operational activities, including opening and closing procedures, ensuring safe, efficient, and consistent operations in accordance with approved procedures and service standards.Serve as the primary point of contact for operational matters, ensuring effective communication and coordination with the Project Manager, internal teams, clients, and relevant stakeholders.Lead, supervise, and support operational teams, including Cleaning and Security Supervisors and external contractors, ensuring accountability, performance, and operational efficiency.Coordinate staffing requirements, shift schedules, workforce deployment, training, and resource allocation to maintain adequate operational coverage and service delivery.Monitor operational performance, visitor experience, incidents, and service quality, identifying areas for improvement and implementing appropriate corrective actions.Conduct regular inspections and operational audits to ensure compliance with approved procedures, safety requirements, governance standards, and operational policies.Review and coordinate operational procedures, staffing plans, deployment strategies, procurement requests, and operational changes within the established approval authority.Work closely with relevant departments and service providers to ensure seamless coordination, timely issue resolution, and uninterrupted museum operations.Coordinate operational procurement, inventory control, and resource planning to ensure the timely availability of equipment, consumables, supplies, and replacement assets.Lead the initial operational response to major incidents and emergencies, ensuring appropriate escalation, coordination, and handover to the responsible parties.Prepare and submit monthly operational reports to the Project Manager, covering operational performance, visitor feedback, incidents, contractor performance, risks, and improvement initiatives.Participate in client, contractor, and project coordination meetings, representing the Operations function and providing updates on operational readiness, challenges, performance, and improvement plans.QualificationsBachelor's degree in Operations Management, Hospitality Management, Business Administration, Engineering, Event Management, or a related field.Minimum of 4–7 years of relevant operational experience, including at least 2–3 years in a supervisory or team leadership role.Strong understanding of operational procedures, governance frameworks, health and safety regulations, emergency response protocols, and visitor service standards.Proven experience in coordinating operational budgets, procurement, inventory management, and contractor performance.Demonstrated ability to lead operational teams, coordinate cross-functional activities, and ensure efficient daily operations.Excellent leadership, communication, organizational, planning, and problem-solving skills.Fluency in both Arabic and English, written and spoken.