Operation Supervisor

We are looking for an experienced Operations Supervisor to lead and support our day-to-day operational activities within a fast-paced fintech environment. This role is responsible for ensuring operational processes are completed accurately, efficiently, and in line with internal policies and regulatory requirements.The Operations Supervisor will play a key role in supporting the Operations function and working closely with teams such as Credit, Risk, Compliance, Customer Service, and Technology. The successful candidate will bring practical experience in fintech operations, strong knowledge of SIMAH, and the ability to guide a team while improving processes and service quality.Responsibilities:Supervise daily operations and ensure tasks, cases, and requests are completed accurately and within agreed turnaround times.Monitor team workload, productivity, quality, and adherence to operational procedures.Review and support the use of SIMAH for verification, reporting, and other relevant operational activities.Investigate operational errors, exceptions, and escalations; identify root causes and implement corrective actions.Coordinate with Credit, Risk, Compliance, Customer Service, and Technology teams to resolve operational issues and improve customer outcomes.Prepare and review daily, weekly, and monthly operational reports, including performance, backlog, quality, and turnaround-time metrics.Identify process gaps and recommend practical improvements to increase accuracy, efficiency, and scalability.Ensure that records, case notes, and supporting documents are complete, accurate, and maintained according to internal requirements.Support onboarding, coaching, and performance development for Operations team members.Maintain compliance with internal policies, regulatory requirements, and data confidentiality standards.Escalate material operational risks, system issues, or recurring process failures to the relevant manager or stakeholder.Qualifications:Previous hands-on experience using SIMAH is required.Demonstrated experience supervising operational processes or supporting a team in a high-volume environment.Strong understanding of operational controls, case management, and process improvement.Strong analytical and problem-solving skills, with close attention to detail.Ability to prioritize multiple tasks, meet deadlines, and manage operational escalations effectively.Strong verbal and written communication skills in Arabic and English.Proficiency in Microsoft Excel and other reporting or operational systems.A bachelor’s degree in Business Administration, Finance, Operations, or a related field is preferred.