Operational Excellence Associate Manager

Key Responsibilities

Lead process improvement initiatives to enhance operational efficiency and service quality.Analyze operational KPIs, identify performance gaps, and recommend improvement actions.Conduct process mapping, root cause analysis, and process standardization.Collaborate with cross-functional teams to improve customer experience and service delivery.Support digital transformation, workflow automation, and change management initiatives.Promote continuous improvement practices across operations.

Requirements

4–6 years of experience Experience in Operational Excellence, Process Improvement, Business Process Management, or Operations.Experience in the insurance or financial services sector.Strong analytical, problem-solving, and stakeholder management skills.Knowledge of Lean, Six Sigma, and continuous improvement methodologies is a plus.