Operational Specialist

It is a leading software development company specializing in B2B and B2C solutions, custom software development, and software exports, serving both local and international markets.Primary Duties:Operational Leadership: Oversee the daily running of scanning operations across all stations, along with the e-marking workflow, ensuring throughput, accuracy, and timely completion.Project Delivery: Plan and coordinate the rollout of platform updates and new modules across scanning stations and the web portal, including user acceptance testing and formal sign-off, without disrupting live examinations.Team & Stakeholder Coordination: Manage evaluator onboarding, marking allotment, and marker follow-up; serve as the primary liaison between operations, the software development team, PPF leadership, and the assessment authority.Quality & Progress Monitoring: Track key performance indicators such as copies scanned, marking progress, exceptions, and turnaround times; review dashboards and reports, identify issues early, and drive them to resolution.Issue Coordination: Act as the first point of contact for operational problems; assess and prioritise them, coordinate resolution with the relevant team, and keep stakeholders informed of status.Process & Governance: Develop and maintain standard operating procedures, training materials, and checklists; ensure proper handling of access, credentials, and operational records.Reporting: Provide clear, regular progress and performance reports to leadership.Requirements :2–3 years of experience in project or operations management, preferably involving a software product or IT-enabled services.Hands on experience and solid understanding of Exam Scanning & E-Marking Platforms.A solid conceptual understanding of software platforms — able to interpret system dashboards and reports, grasp how the workflow and data flow together, and engage productively with a technical team (without performing technical work personally).Demonstrated ability to manage multi-stakeholder, deadline-sensitive operations in an environment with a low tolerance for error.Excellent written and verbal communication, with strong organizational and leadership skills.Composure and sound judgement under pressure. Desirable Attributes:Background in examinations, assessment, education, or large-scale data/document processing.Familiarity with digital workflows, web-based platforms, or scanning/data-capture operations.Experience coordinating distributed or remote teams (e.g. evaluators, field staff).Proficiency with reporting tools, spreadsheets, and standard project-management software.Work Mode: Onsite - Full TimeLocation: IslamabadExperience: 2 - 3 yearsTimings: 10 am - 6:30pm (Monday to Saturday) About HR Ways:HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide, ranging from the world's biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, the UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world.