Operational Specialist

Operations Specialist Job PurposeTo oversee and coordinate boutique operational activities, ensuring seamless daily operations, inventory accuracy, compliance with brand standards, and operational excellence. The Operations Specialist supports the Salon Manager by maintaining operational controls, safeguarding assets, and ensuring a flawless luxury client experience.Key Responsibilities1. Boutique Operations ManagementEnsure smooth execution of daily boutique operations.Monitor compliance with boutique operational procedures.Support opening and closing activities.Ensure operational readiness of the boutique at all times.Identify operational risks and recommend corrective actions.2. Inventory & Stock ControlMonitor stock accuracy and inventory integrity.Coordinate stock movements and inventory reconciliations.Ensure proper documentation of inventory transactions.Support stock audits and inventory counts.Escalate discrepancies immediately.3. Operational Compliance & ControlsEnsure adherence to company policies and brand procedures.Support internal and external audit requirements.Maintain operational records and documentation.Monitor compliance with security protocols.Ensure proper execution of approval processes.4. Boutique Standards & PresentationEnsure compliance with boutique presentation standards.Monitor housekeeping, hospitality, and operational readiness.Support implementation of VM and boutique setup guidelines.Ensure client areas consistently reflect luxury brand standards.5. Sales & Customer Experience SupportSupport the sales team in delivering exceptional client experiences.Coordinate operational requirements for client appointments and events.Ensure product availability and operational support for sales activities.Assist in ensuring seamless client journeys.6. Reporting & AdministrationMaintain operational trackers and reports.Monitor key operational metrics.Prepare inventory and compliance reports.Support management with operational performance analysis.Key Performance Indicators (KPIs)Inventory ControlInventory Accuracy %Stock Reconciliation AccuracyInventory Variance RateOperational ExcellenceAudit Compliance ScoreOperational Process ComplianceTimely Completion of Operational TasksBoutique StandardsBoutique Readiness ScoreVM ComplianceHospitality Standards ComplianceRisk & ControlZero Critical Inventory DiscrepanciesZero Operational Control ViolationsTimely Resolution of Operational IssuesAuthority & Decision MakingCoordinate daily operational activities.Escalate inventory discrepancies and control issues.Recommend operational improvements.No authority over pricing, discounts, or commercial decisions.Support operational decision-making within approved procedures.Qualifications & ExperienceBachelor's Degree preferred.3+ years experience in luxury retail operations, inventory control, or boutique operations.Experience with inventory systems and reporting tools.Strong analytical and organizational skills.Fluent English; Arabic preferred.CompetenciesOperational ExcellenceProcess ManagementAttention to DetailInventory ControlCompliance AwarenessAnalyticalReportingData AccuracyProblem SolvingBehavioralAccountabilityOrganizationTeamworkProfessionalismWorking RelationshipsInternalSalon ManagerVault CoordinatorSales TeamFinanceBrand ManagerExternalAuditorsLogistics PartnersMall Management (when required)Key ChallengesMaintaining inventory accuracy in a high-value luxury environment.Ensuring operational compliance without impacting client experience.Supporting business operations while maintaining strict control standards.Managing operational risks and asset protection requirements.