Operations & Admin Coordinator (Duty roster)

About The Habitat GroupThe Habitat Group is a for-purpose organization based in Malaysia dedicated to developing sustainable tourism, nature-culture experiences, and conservation initiatives. Centered on The Habitat Penang Hill, a B Corp-certified rainforest park, the group focuses on biodiversity restoration, education, and supporting the Penang Hill Biosphere Reserve under UNESCO’s Man and the Biosphere Programme.Operations & Admin CoordinatorEnsures smooth day-to-day operations by managing staff rostering, attendance, and administrative support for the operational team. This role plays a critical part in making sure the right people are in the right place at the right time, while keeping operations organised, compliant, and well-documented.In This Role, Your Responsibilities Will Be:Staff Roster & Workforce Coordination Prepare, maintain, and update weekly and monthly staff rosters for the operational team.Prepare manpower allocation planning for peak days, public holidays, and events. Coordinate shift allocations, off-days, leave, and replacements to ensure adequate coverage.Monitor attendance, overtime, and shift changes, and flag discrepancies or shortages. Work closely with Managers-on-Duty to adjust rosters based on operational needs, events, or visitor volume. Coordination & CommunicationAct as the main coordination point between operations staff, supervisors, and management on scheduling matters Communicate roster updates, changes, and announcements clearly and timely to the team. Support cross-department coordination when staff are required for events, programs, or special projects. Always maintain confidentiality of staff information. Responsible for answering Customer Service Hotline for the Park. Operations Administration Prepare basic operational reports (e.g., manpower utilisation, overtime summary, absenteeism trends)Manage operational documentation such as SOP acknowledgements, staff notices, and internal communications. Coordinate internal documentation for school groups, tours, events, and special programs.Maintain calendar of park programs and ensure staffing alignment with Ops Supervisor.Incident & Compliance Documentation Maintain log of incident reports and ensure proper filing. Track expiry dates of operational licences, permits, or required documents. Ensure SOP updates are properly documented and distributed to ops team. Vendor & Facilities Coordination (Admin Side) Coordinate scheduling with maintenance vendors (based on GE Manager direction) Track service records and basic documentation for equipment and facilities Assist in documentation for audits, inspections, or internal reviews.Preferred Qualifications That Set You Apart:Diploma or equivalent experience in Administration, Operations, or Human ResourcesExperience in staff scheduling, operations admin, or workforce coordination (service, hospitality, tourism, or park operations is a plus)Reliable, structured, and proactive · Calm under pressure and solution-focused · Discreet and trustworthy with people-related information · Enjoys supporting teams and keeping operations running smoothly.Closing Date : 23rd Sept 2026