Operations & Administration Executive

Operations & Administration Executive – Full-Time Remote | UK Education Business

Company: Riva Maison Real Estate / Brainology UKLocation: Fully RemotePositions Available: 1Salary: AED 3,000 per month (Fixed)Working Hours: 12:00 PM – 8:00 PM UK Time, Monday–FridayJob Type: Full-Time | Long-Term ContractStart Date: ImmediateAbout the OpportunityWe are looking for a highly organised, proactive and detail-oriented Operations & Administration Executive to support the day-to-day operations of our growing businesses in the UK and Dubai.The initial focus will be Brainology, our established UK-based, Ofsted-registered education and tuition provider operating across two centres in Birmingham.As the business continues to grow, we need someone who can take ownership of essential administrative tasks, maintain accurate systems, support our teaching and management teams, and ensure that all weekly processes are completed on time.The role will also involve supporting our expanding 11+ Mock Examination Centre, alongside our existing tuition programmes.Over time, the successful candidate may also provide administrative support to Riva Maison Real Estate in Dubai.This is a hands-on operational role.

We need someone who takes ownership of tasks, follows processes and ensures nothing is missed.Key Responsibilities1. Student Administration & Teach 'n Go ManagementManage and maintain student records on Teach 'n Go (TnG).Ensure all new students are correctly registered and allocated to the appropriate centre, class and timetable.Update student details, attendance records, enrolment statuses and relevant information.Monitor student attendance and identify unexplained absences.Ensure student information, parent contact details and important records remain accurate.Work with centre managers to resolve missing or incorrect information.Maintain accurate records of active, trial, withdrawn and pending students.Ensure Teach 'n Go reflects the true position of each centre.2. Parent Communication & Student FeedbackCoordinate weekly student feedback from teachers and centre management.Ensure trial student feedback is collected promptly and passed to the sales team for parent follow-up.Support the preparation and distribution of progress updates to parents.Follow up with teachers and managers where feedback is missing or incomplete.Respond to routine parent enquiries and direct issues to the appropriate team.Track outstanding parent requests, concerns and complaints until resolved.Ensure communication with parents is professional, accurate and timely.3. Weekly Centre Operations & AdministrationSupport the Senior Site Managers and Assistant Site Managers with weekly administrative tasks.Prepare and maintain accurate student lists for both centres.Ensure trial student information is complete and shared with the relevant centre before Saturday.Coordinate student registrations, class allocations and timetable changes.Track outstanding operational tasks and follow up with responsible staff.Maintain weekly checklists to ensure both centres are prepared for Saturday sessions.Review Saturday attendance, incidents, parent feedback and outstanding actions.Ensure issues identified during Saturday sessions are followed up and resolved during the week.4. 11+ Mock Examination Centre SupportSupport the administration and coordination of our 11+ Mock Examination Centre.Maintain accurate records of student bookings, examination dates and selected packages.Coordinate with the sales and finance teams to ensure bookings and payments are confirmed.Prepare examination attendance lists and candidate information.Liaise with examination suppliers regarding papers, marking and reporting.Track completed examinations and ensure results and reports are received on time.Coordinate the distribution of examination reports to parents within the required timeframe.Maintain records of remaining sessions for students purchasing multiple-exam packages.Support future examination dates, schedules and operational requirements.5. Reporting & Management InformationPrepare daily and weekly operational reports for management.Track student numbers, new joiners, withdrawals and attendance.Monitor trial bookings, completed trials and outstanding feedback.Highlight incomplete records, missing information and overdue tasks.Track teacher feedback completion and outstanding parent communications.Provide weekly updates on 11+ bookings, examinations and reports.Maintain clear trackers showing completed tasks, outstanding actions and responsible individuals.Identify operational problems early and escalate them to management.Management must have a clear and accurate picture of what is happening across both centres without having to chase for information.6. Sales, Finance & Team CoordinationSupport the sales team with accurate student records, trial information and enrolment updates.Ensure confirmed joiners are correctly recorded and relevant information is passed to finance.Help finance identify missing student information, incorrect records or enrolment discrepancies.Follow up with centre managers and teachers to obtain outstanding information.Maintain clear communication between sales, finance, teaching teams and management.Ensure administrative handovers are completed accurately and on time.Weekly PrioritiesThe successful candidate will be responsible for ensuring the following activities are completed every week:Monday – Saturday Review & ReportingReview weekend attendance, trial students, teacher feedback, incidents, parent concerns and outstanding centre actions. Update Teach 'n Go and prepare management reports.Tuesday – Student Records & Parent CommunicationReview student records, follow up on missing feedback, coordinate parent updates and resolve outstanding administration.Wednesday – 11+ & Operational CoordinationManage 11+ examination bookings, candidate records, supplier coordination, results and reports. Review centre preparation requirements.Thursday – Centre PreparationEnsure student lists, trial bookings, class allocations and required information are accurate and ready for Saturday.Friday – Final Checks & Management ReportingComplete final centre readiness checks, confirm outstanding tasks have been addressed and submit a comprehensive weekly operational summary to management.Throughout the week, urgent tasks, parent enquiries, student updates and operational issues must be handled promptly.Candidate RequirementsProven experience in administration, operations coordination or education administration.Excellent spoken and written English.Strong organisational skills and exceptional attention to detail.Confident using CRM systems, spreadsheets and online management platforms.Experience with Teach 'n Go, GoHighLevel or similar systems is advantageous.Comfortable preparing management reports and maintaining accurate trackers.Able to manage multiple responsibilities and deadlines independently.Strong communication skills when dealing with parents, teachers and management.Proactive approach to identifying problems and following up until tasks are completed.Experience supporting UK-based businesses or education providers is preferred.Reliable internet connection and a suitable remote working environment.Ability to handle confidential student and parent information professionally.Salary & Working HoursFixed Monthly Salary: AED 3,000Working Days: Monday–FridayWorking Hours: 12:00 PM–8:00 PM UK TimeThese hours are mandatory and non-negotiable. Candidates must work the full shift according to UK local time, including seasonal clock changes.This is a full-time, dedicated remote position with ongoing responsibilities.What We're Looking ForWe are not looking for someone who simply waits for instructions or completes basic data entry.We need someone who can take complete ownership of administration, keep systems accurate, chase outstanding information and make sure weekly tasks are completed without constant supervision.You must be comfortable working with multiple teams, managing deadlines and providing clear visibility to management.Our expectation is simple: tasks are completed on time, records are accurate, parents receive the communication they need and both centres are properly supported throughout the week.How to ApplyPlease include the following in your application:A brief summary of your administration or operations experience.Any experience working with UK education providers, schools or tuition businesses.Your experience with Teach 'n Go, CRM systems, Google Sheets or similar platforms.Confirmation that you can work 12 PM–8 PM UK time, Monday–Friday, without exception.Confirmation that you accept the fixed salary of AED 3,000 per month.Your earliest available start date.We are looking for someone who can start immediately and become a reliable, long-term member of our operations team.