Operations & Business Manager

Full-time · On-site, Wembley, London (HA9 7FP) · £28,000–£34,000 depending on skills and experienceAn ideal first role for someone looking to play a major part in a small, award-winning company, learn every side of running a business directly from the founder, and shape the direction of the business and its fortunes. Recent graduates are very welcome — no prior experience required. All applicants must have permission to work in the UK.ABOUT USNutural World is an artisan producer of premium nut butters, sold online and offline in the UK and abroad. We don't make peanut butter (that's one of our USPs!) — but we make almost every other nut butter you can think of. Our products have won multiple Great Taste Awards and are all certified Vegan, Sugar Free, Halal and Kosher. E-commerce is our main route to market: our own website (WooCommerce), Amazon and TikTok Shop.ABOUT THE ROLEWe are a small team, which means this is not a narrow admin job. You will be operations, sales, marketing, procurement and finance — all in one. No two days look the same, and there is nothing "out of scope": the breadth of the role means you can hone in on what interests you most and make a real and decisive difference within the organisation.Here's the main thing, in the words of the person currently doing the job: "You don't need prior knowledge for this job — the ability and willingness to learn is what makes the difference." If you are curious, adaptable and eager to grow, we will teach you the rest.WHAT YOU'LL DO• Run the day-to-day office: correspondence, phone enquiries, and relationships with suppliers and customers• Manage our online stores — WooCommerce website, Amazon and TikTok Shop — including listings, orders and customer queries• Pack and dispatch customer orders — like everyone here, you'll do hands-on work as part of the day• Keep the books in Xero: entries, invoicing and chasing overdue payments• Monitor stock levels and coordinate procurement so we never run short• Spot and pursue sales opportunities that are right for the business• Manage and collaborate with our external agencies and freelancers• Use AI tools daily to work smarter — they are part of how we operateWHAT WE'RE LOOKING FOR• A flexible, agile mindset — you enjoy variety and switch between tasks without losing the thread• Strong problem-solving skills and the initiative to figure things out• Excellent command of English, written and spoken, and a friendly, approachable manner• Excellent command of both the Microsoft Office and Google office suites — with strong Excel skills in particular• A good knowledge and understanding of bookkeeping and accountancy, with Xero familiarity highly desirable• Comfortable using AI tools day-to-day — or genuinely keen to become so• Highly organised, with real attention to detailNICE TO HAVE• E-commerce experience — WooCommerce, Amazon or TikTok Shop as a seller• A major European language (French, German, Italian, Spanish, Dutch…)• Social media or photography skillsWHAT WE OFFER• £28,000–£34,000 depending on skills and experience, with an annual review• Share options after a qualifying period• Genuine breadth and ownership — rare exposure to every side of running a business• Direct mentoring from the founder: advertising, e-commerce, finance and more• A small, friendly team that strives for excellence in everything it doesWORTH KNOWING BEFORE YOU APPLYOur unit is a working food production site — the office shares the space with production, so it is livelier (and noisier) than a typical office. The role mixes interesting, responsible work with everyday practical tasks such as packing orders — we all muck in. And because we work with nuts and sesame all day, the role is unfortunately not suitable for anyone with a tree nut or sesame allergy.HOW TO APPLYPlease email the following to admin@nuturalworld.com, with the subject line "[FIRST NAME] [SURNAME] - Operations & Business Manager"• Your CV — including your email address and phone number• The completed application questionnaire, which you can download here: https://bit.ly/4xfOMLfIMPORTANT: Only complete applications (CV + questionnaire) will be considered. The deadline for submission is 6 September 2026. This may be extended and if so — it will be mentioned in the Application Questionnaire.