Operations & Client Success Executive

Operations & Client Success ExecutiveCompany: keepitPromoLocation: CyprusEmployment Type: Full-timekeepitPromo is looking for a motivated and organized Operations & Client Success Executive to join our team.We are a promotional gifts company supplying branded products to businesses and organizations in Cyprus, Greece, Europe, and internationally. We help clients find the right promotional products, prepare quotations, create mockups, and deliver their orders on time.Main ResponsibilitiesThe successful candidate will be responsible for:Handling incoming client enquiries by email, phone, and CRMUnderstanding each client’s needs, including quantity, budget, deadline, delivery location, and branding requirementsPreparing product suggestions and QuotationsCoordinating mockups where neededFollowing up with clients after quotations are sentManaging repeat orders and event-related enquiriesCommunicating with suppliers and internal team members to confirm prices, stock, branding options, and delivery timesoverseeing logisticsUpdating the CRM with accurate client information, budget range, quotation status, and follow-up notesSupporting the client from first enquiry until order confirmation and deliveryWhat We Are Looking ForThe ideal candidate should be:Friendly, professional, and confident when communicating with clientsOrganized and able to manage multiple enquiries at the same timeComfortable using email, CRM systems, and basic office software (training is provided)Detail-oriented when preparing quotations and checking product informationAble to follow up with clients politely and consistentlyWilling to learn about promotional gifts, branding methods, and supplier processesA team player with a positive attitudeRequirementsPrevious experience in sales, customer service, account management, or office administration is preferredVery good communication skills in English and GreekGood computer skillsAbility to work from our office on a full-time basisExperience in B2B sales will be considered an advantageWhat We OfferFull-time position in a growing companyTraining on our products, systems, CRM, and sales processSupportive team environmentOpportunity to work with clients from Cyprus, Europe, and international organizationsStable office-based role with long-term growth potential