Operations & Delivery Associate

Role Description — Operations & Delivery AssociateRezilens is looking for a proactive and highly organized Operations & Delivery Associate to join our Dubai team.This is a full-time, on-site role based in Dubai, focused primarily on supporting the effective coordination of business operations, client engagements and project delivery across our GRC, cybersecurity and technology activities.The role will work closely with management, consultants, technical teams, clients and partners to help ensure that projects, proposals, commitments and operational activities move forward efficiently and on time.This is not a traditional Executive Assistant position. We are looking for someone who enjoys making things happen—coordinating people, tracking commitments, following up on actions, organizing information and helping management maintain visibility across multiple projects and priorities.Key ResponsibilitiesCoordinate day-to-day operations and project delivery activitiesSupport the mobilization and coordination of client engagements and implementation projectsMaintain project plans, action trackers, deliverables, deadlines and follow-upsCoordinate activities between consultants, developers, technical teams, clients and partnersTrack project progress and proactively identify overdue actions, dependencies and potential delaysOrganize client and internal project meetings, prepare agendas and capture decisions and action itemsFollow up with responsible team members to ensure agreed actions are completedSupport preparation and coordination of proposals, quotations, presentations, reports, NDAs, contracts and project documentationMaintain structured project folders, records, documentation and version controlAssist with resource scheduling, workload coordination and delivery planningSupport vendor, partner and subcontractor coordinationAssist with invoices, expenses, purchase orders and basic project administrationSupport management with operational reporting and visibility across active opportunities and projectsHelp improve internal workflows, templates, trackers and operational processesProvide limited executive and administrative coordination where requiredQualifications & ExperienceWe are looking for someone with strong operations, project coordination or delivery support experience, rather than purely administrative experience.The ideal candidate should have:Experience in Operations, Project Coordination, PMO, Delivery Coordination or Professional ServicesStrong ability to organize and coordinate multiple projects and priorities simultaneouslyExcellent follow-up skills and a strong sense of ownership and accountabilityAbility to work across business, consulting and technical teamsStrong written and verbal communication skillsArabic and English communication skills strongly preferredCurrently based in Dubai/UAE and able to work on-siteStrong working knowledge of Microsoft 365, particularly Excel, PowerPoint, Word, Outlook, Teams, OneDrive and SharePointStrong Excel skills for trackers, project monitoring, reporting and operational informationAbility to prepare professional presentations, reports and client-facing documentsGood understanding of project timelines, deliverables, dependencies and action trackingStrong attention to detail and documentation disciplineAbility to work independently in a fast-moving environment and prioritize effectivelyProfessionalism when dealing with clients, partners and senior stakeholdersAbility to handle confidential and commercially sensitive informationA bachelor’s degree in Business Administration, Project Management, Information Technology, Management or a related field is preferred.Experience in technology, SaaS, cybersecurity, GRC, consulting or professional services would be a significant advantage.What We Are Looking ForWe are particularly interested in someone who is active, hands-on, fast-learning and execution-oriented.The right person should not wait to be told about every follow-up. They should be able to understand what needs to happen, organize the next steps, follow up with the right people and help ensure that commitments turn into completed actions.As the role develops, there will be opportunities to take greater responsibility across project delivery, PMO, operations and client coordination within Rezilens.In short: we are looking for someone who helps keep the business and its projects moving. Role Description The Operations & Delivery Associate is a full-time, on-site role based in Dubai, United Arab Emirates. This role supports the end-to-end delivery of Rezilens solutions and services, coordinating internal teams and client stakeholders to ensure projects are executed on time and to quality standards. Day-to-day responsibilities include managing operational workflows, tracking project milestones, preparing status reports, and assisting with resource allocation and scheduling. The associate will help address client queries, support onboarding and training activities, and ensure smooth handover from implementation to ongoing service delivery. The role also involves identifying process improvements, maintaining accurate documentation, and collaborating closely with consulting, technology, and customer success teams to enhance overall delivery performance.QualificationsStrong operations and project coordination skills, with experience managing workflows, timelines, and deliverables.Excellent interpersonal skills and customer service abilities to build trust, manage expectations, and support client relationships.Robust analytical skills and attention to detail for monitoring performance, interpreting data, and supporting continuous improvement.Clear, professional communication skills, both written and verbal, for internal collaboration and client-facing interactions.Bachelor’s degree in business, operations management, engineering, information systems, or a related field, or equivalent practical experience.Ability to work in a fast-paced environment, prioritize multiple tasks, and take ownership of outcomes.Proficiency with productivity and collaboration tools (e.g., spreadsheets, project management software, CRM platforms).Experience or interest in governance, risk, compliance, cybersecurity, or AI-driven technology solutions is an advantage.