Operations & Expansion Manager(Cafe Chain)

This role is responsible for the culture and overall leadership and direction of the stores. This role is responsible for ensuring team engagement, execution of goals (Brand development & Expansion, finding new location and project management), setting expectations and applying accountability, and the overall experience of the Brand. This role creates success through a commitment to Team, Guest and Quality and bringing the Core Values to life daily.Strategy: Implementing Operations strategy in coherence with the brand image and identity.

• Objectives: Planning, implementing, controlling and adjusting new operational strategy objectives
• Industry awareness: Up to date with latest industry trends and best practices.
• Leads a team of Branches managers
• Heads country’s Retail Stores team to deliver the brand story and customer experience through performance management. Establishes clear team objectives and individual goals.
• Analyzes country and retail stores financial data and develops/implements action plans to daily deliver key results.
• Accurately forecast sales yearly, seasonally, monthly, weekly and daily for the purpose of forecasting a complete by store / country P&L.
• Prepares, discusses annual and seasonal budgets and produces a detailed annual business operating plan
• Prepares and presents monthly, quarterly or annual targets for revenue, profits and cash.
• Achieve financial KPIS set by the management.
• Proposes business partnerships and co-planning.
• Follows and implements all company policy and procedures to ensure stability, sustainability, safety and security of the business in accordance with country’s laws, regulations and common best practices.
• Ensures standards for quality, customer service and health and safety are met;
• Demonstrates sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues. Reports all appropriate information to Retail Operations Manager.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with company provided planograms.
• Manages stock levels and making key decisions about stock control.
• Proposes special promotions, displays and events.
• Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Initiates changes to improve the business, . Revising opening hours, shifts, staff density, stock density, to ensure the store can compete effectively in the local market.
• Liaises with local authorities, media, malls, and the community in general.
• Develop and introduce mechanisms for identifying and securing business growth opportunities.
• Manage the day-to-day operationsProjectsWork from concept design to occupancyReview design, interpret project scope and resolve various issues.Represent company in all project meetings.Ensure all required information, designs and materials are made available in a timely manner to the - construction team.

Requirements

Years of Exp: 10 to 15yrs experience in the coffee industryExperience in handling projects from the scratch /developed a brand /established a chain of cafes. Bachelor’s degree/Higher diplomaExcellent reporting, organization, networking, analysis skills.