Operations & Growth Manager

Job DetailsOperations and Growth ManagerLocation: New York, NY (multi-unit oversight) Type: Full-time Reports to: OwnerABOUT UPSIDE PIZZA  •  Upside Pizza is a fast-growing New York pizza brand focused on high-quality ingredients, operational excellence, and  •  an energetic, hospitality-driven culture. We're building something that feels both classic and fresh, and looking for  •  someone who can help us scale while keeping that energy intact.THE ROLE  •  We're hiring an Operations & Growth Manager to lead day-to-day operations across Upside. This is a hands-on role for  •  someone who thrives in fast-paced environments, leads by example, helps keep standards high as we grow and is not scared of hard work.TEAM & STAFFING  •  Serve as the primary point of contact for store-level staff.  •  Own staffing levels - determine when hiring is needed and lead the hiring process, including scheduling and  •  conducting interviews.  •  Build and manage staff schedules across all locations.  •  Build strong, accountable teams across all locations.COMPANY CULTURE  •  Establish and reinforce a consistent, positive workplace culture across all locations.  •  Lead by example in day-to-day interactions with staff, setting the tone for how the team operates.  •  Support team morale, engagement, and retention through how stores are run day-to-day.OPERATIONS & SYSTEMS  •  Oversee day-to-day operations across all locations, ensuring consistency in service and guest experience.  •  Build, update, and enforce SOPs.  •  Develop opening packages for new store locations, including checklists, cash management procedures, and templates.FINANCIAL PERFORMANCE  •  Run & Review weekly P&L and help improve store-level profitability.  •  Monitor and optimize labor %, food cost, and overall efficiency across all locations.  •  Identify and implement opportunities to reduce COGS, including through vendor and supplier relationships.PRODUCT CONSISTENCY & TRAINING  •  Own training materials and lead onboarding for new staff to ensure consistent product execution.  •  Partner with store managers to maintain consistency in product quality and preparation standards across all locations.  •  Create systems to monitor product consistency across all locations.FACILITIES MANAGEMENT  •  Maintain relationships with store managers and outside trades — plumbers, electricians, HV AC, and other vendors — to keep all locations fully operational and in top condition.  •  Coordinate and oversee repairs, maintenance, and facility upgrades as needed.COMPLIANCE  •  Ensure all locations remain compliant with the NYC Health Code and are prepared for NYC Department of Health and Mental Hygiene (DOHMH) inspections.  •  Ensure at least one supervisor per location holds a valid NYC Food Protection Certificate issued by DOHMH and is on-site during all hours of operation.  •  Manage NYC Food Service Establishment Permits and other required licensing across all locations.  •  Maintain safety and sanitation records in line with NYC requirements.CLEANING & SANITATION  •  Design and implement new cleaning schedules and routines across all locations.  •  Ensure ongoing adherence to cleaning and sanitation standards.QUALIFICATIONS  •  3+ years in restaurant or multi-unit operations.  •  Strong understanding of NYC DOH standards and food safety regulations.  •  Strong organizational and communication skills.  •  Ability to stay calm under pressure and solve problems quickly.  •  Comfortable being both hands-on in stores and organized behind the scenes.  •  Experience with systems or scaling operations is a plus.  •  NYC experience preferred.COMPENSATION & BENEFITS  •  Base salary: $85,000–$95,000 annually, based on experience.  •  Performance-based bonuses tied to COGS and labor % targets (~ $15,000-20,000).  •  Health benefits.  •  Opportunity for growth as both brands expand.  •  Work Location: In person