Operations & Logistics Manager

Matthew Ely Jewellery is looking for a highly organised, proactive and tech-savvy Operations & Logistics Manager to join the team at our Woollahra Workshop & Boutique.This is a hands-on role for someone who thrives on organisation, communication and problem-solving, and loves finding better ways to make a busy business run seamlessly.WHAT YOU’LL DOCoordinate 100+ active custom jewellery orders and repairsManage production schedules, priorities and workshop capacityLiaise daily with jewellers, setters, suppliers and subcontractorsCoordinate secure movement of jewellery between our boutique, workshop and suppliersManage suppliers, purchasing, inventory and stock levelsIdentify opportunities to improve costs and purchasing efficienciesImprove operational workflows across Retail Edge, HubSpot, Shopify, Asana and XeroExplore and implement new technology, software and AI opportunitiesDevelop SOPs and improve operational processesOversee insurance, security requirements and operational riskCoordinate communication across sales, workshop, accounts, marketing and managementHelp ensure every client piece is delivered beautifully and on timeWHO WE’RE LOOKING FORYou’ll be someone who is:Exceptionally organised with outstanding attention to detailA confident, clear communicator who is comfortable coordinating multiple people and prioritiesHighly tech-savvy and able to learn new platforms and systems quicklyCurious about emerging technology and confident exploring how AI can improve business processesConfident managing multiple projects, deadlines and moving parts simultaneouslyProactive and solutions-focused, with the initiative to identify and solve problems independentlyCommercially minded, with an eye for efficiency, costs and continuous improvementCalm and capable in a busy, fast-moving environmentComfortable taking ownership and following things through from start to finishEXPERIENCEStrong project management, coordination and organisational experience is essentialDemonstrated ability to quickly learn and confidently use new technology and business platformsExperience with CRM, ERP, project management or similar operational systemsStrong written and verbal communication skillsExperience coordinating suppliers, logistics, inventory or complex workflows is highly regardedYou might currently be an Operations Coordinator, Project Manager, Business Manager, Office Manager or experienced Executive Assistant looking to step into a broader operational role.This is an opportunity to become the operational backbone of Matthew Ely Jewellery, helping us strengthen our systems and processes as the business continues to grow.Based in Woollahra, Sydney (on site).Interested? We’d love to hear from you. Please send through your CV and a short cover letter.