Operations & Offices Manager

The Operations & Offices Manager is responsible for ensuring that BlackStone eIT's people, assets, compliance, and facilities operate reliably and consistently across all company locations (spanning the UAE, Saudi Arabia, Jordan, Egypt, and Morocco, alongside a distributed consultant workforce).Reporting directly to the Chief Process Officer, the role requires a high degree of autonomy, cross-border coordination capability, independent day-to-day problem-solving, structured upward management, and leadership of a geographically dispersed team of varying skill levels.Key Responsibilities2. Visa, Immigration & Compliance3. Payroll & Finance Operations Support4. Office & Facilities Management5. Process Improvement & Reporting People Operations — Onboarding & OffboardingEnd-to-End Onboarding: Manage onboarding for new joiners across all geographies to ensure Day 1 readiness in coordination with HR, IT, and FinanceAsset Management: Procure, prepare, and hand over equipment to new joiners while maintaining accurate asset recordsOffboarding & Insurance: Oversee full offboarding (equipment recovery, insurance cancellations, documentation) and handle employee medical insurance enrollment on joining and cancellation on exitVisas & Permits: Manage employee visa issuance, renewals, and cancellations across the UAE, KSA, Jordan, and Egypt, coordinating with PROs and government authoritiesTracking & Registrations: Maintain a proactive tracking system for visa, permit, and commercial registration expiry dates, and oversee company commercial licenses across jurisdictionsRegulatory Compliance: Ensure full compliance with regional labor laws in the UAE, KSA, Jordan, Egypt, and the US, maintaining audit readiness at all timesPayroll Inputs: Review and approve all Operations-originated payroll inputs (expense additions, deductions, reimbursements) submitted by country coordinators before the HR payroll cycleAccuracy & Timeliness: Ensure country-level payroll and expense submissions are accurate, complete, and delivered on time monthlyVariance Resolution: Coordinate with HR Payroll to resolve variances or exceptions prior to Finance submissionTeam Supervision: Supervise country Operations coordinators and support staff across regional offices to maintain consistent operational standardsFacilities & Vendors: Manage office leases, facilities, utilities, maintenance, and vendor contracts across all locationsLogistics & Budgets: Oversee travel, accommodation, and transportation logistics, manage medical insurance renewals and provider relationships, and monitor administrative/facilities budgets for cost savingsStandardization: Document, standardize, and continuously improve operational processes across all geographiesOptimization: Identify operational gaps, manual workarounds, and automation opportunities, presenting recommendations with clear rationale to the CPOAudits: Support company-wide reporting, compliance checks, and operational auditsRequirementsQualifications & ExperienceEducation: Bachelor's degree in Business Administration, Operations Management, or a related fieldExperience: 7-10 years of experience in multi-country operations, office management, or administrative leadership rolesDistributed Leadership: Proven track record managing a distributed team across multiple geographies and time zonesImmigration Expertise: Hands-on experience with visa, immigration, and government liaison processes in KSA, UAE, and/or JordanProgram Management: Experience managing medical insurance programs and vendor contractsProcess Building: Demonstrated ability to build and enforce operational procedures in environments with inconsistent or absent processesCompliance Knowledge: Strong working knowledge of regional labor and compliance frameworks across KSA, UAE, Jordan, and EgyptTechnical Proficiency: Proficiency in MS Office and experience working with ERP or operational management systemsSchedule Flexibility: Flexible to work across multiple time zones and working week structures (Saturday-Wednesday for KSA; Monday-Friday for Egypt and Jordan)Skills & CompetenciesOperational Discipline: Ability to design, document, and enforce processes and hold teams accountableCross-Border Coordination: Comfortable managing country-level operations remotely without physical oversightDiverse Team Leadership: Experienced in managing mixed-capability teams (from qualified coordinators to support staff), adapting communication styles and performance management accordinglyExecutive Communication: Structured and concise in managing upward; knows what/when to escalate and maintains composure under pressureService Orientation: Approaches colleagues as internal customers to provide efficient, professional, and friction-free supportProblem-Solving: Resolves operational blockers independently and escalates only what genuinely requires senior interventionAttention to Detail: Rigorous in record-keeping, tracking deadlines, and maintaining compliance documentationPreferred (Advantageous) QualificationsPrior experience in an IT staffing, systems integration, managed services, or professional services environmentExperience coordinating payroll inputs across multi-currency, multi-country payroll cyclesExperience managing equipment procurement and asset tracking for a dispersed, consultant-heavy workforceVery good English language proficiency (for KSA and UAE coordination)